Aaron Frank

Experience

• 

  Cal Poly Pomona

  Jan 2012 - Mar 2013

  I&IT Student Assistant

  My responsibilities while working for I&IT was largely successfully communicating with students and faculty at different levels of technical understanding to give technical and procedural explanation. I worked with a team of both students and staff to immediately respond to faculty issues and troubleshoot classroom hardware issues.

• 

  Extron Electronics

  Jul 2012 - Sept 2012

  Applications Engineer Intern

  My internship at Extron Electronics allowed me the opportunity to preform time sensitive projects on Touch Panel graphical user interfaces (GUI) for real world customers. I also successfully organized and led a 4 man team to complete a project building desktop testing racks for control applications engineers. I preformed detailed quality assurance testing as well as simulated reported real world problems experience by the customer in a lab environment.

• 

  Southern California Edison (SCE)

  Mar 2013 - Apr 2015

  Regulatory Compliance Intern

  • Leveraged VBA programming in Excel to restore and maintain a Quality Assurance program• Refined technical writing abilities to create extensive procedural documentation• Liaison for technical and non-technical teams to collaborate and execute essential initiatives• Deciphered large amounts of data from an SAP database to create transparent reports formanagement• Developed detailed quality assurance analysis to ensure annual government reports wereinfallible prior to submission Show less

• 

  National Instruments

  Mar 2016 - May 2018

  • Partnered with fellow TL to create Hardware-in-the Loop Hands On an initiative and now implemented system which provides a more informed understanding of product use as well as promotes AE engagement• Ensure the growth and development of employees by actively managing and leading a team of 5 - 7 Applications Engineers to achieve and exceed department/company goals • Effectively perform routine coaching and feedback delivered both written and verbally including semi-annual performance reviews and bi-weekly one-on-ones • Serve as a select pilot team member for NI’s global Business Application program to migrate to Knowledge Centered Support (KCS) for the improvement customers ability to self-serve• Regularly collaborate with various levels of management including direct supervisor, RTT leadership, other Team Leads and forums all totaling about 5 hours per week• Cultivate, mentor, and train new Team Leaders into the role spanning over 2.5 months• Professionally conduct interviews and presentations to advance the recruitment and hiring process Show less • Consult directly with high tier accounts to deliver technical support in critical situations to resolve issues quickly • Improved services by identifying knowledge gaps then creating and motivating a team of peers to address the issue resulting in a more reliable customer experience and more confident support engineers • Successfully collaborate with R&D, Marketing, and Sales to provide world class technicalsupport to customers• Consistently in top 20% of the department for the majority of Key Performance Indicators• Travel to multiple cities and states to on-site customer facilities and teach week long courses• Present numerous internal training courses to onboard new employees• Consistently support Embedded Controls and Monitoring products including: LabVIEW, RIO,DAQ, LabVIEW Real-Time, LabVIEW FPGA, Vision, Motion, LabVIEW DSC/OPC Servers Show less • Proactively engaged customers to explore how National Instruments can align with theirbusiness goals and project requirements• Qualified leads to generate a consistent pipeline of opportunities and insight for SalesEngineers• Honed skills in value statements, probing questions, and guiding conversations to ensurecustomer success• Self-regulated a high workload to achieve daily and monthly metrics• Influenced knowledge and best practices to accelerate team development Show less

  • Engineering Team Lead

    Oct 2016 - May 2018

  • Applications Engineer

    Jul 2015 - May 2018

  • Sales Development Engineer

    Mar 2016 - Jun 2016
• 

  Stryker

  May 2018 - now

  • Lead and supported NC and CAPA process and NC and CAPA investigations.• Communicated with customers, members of the Field Service and Sales organizations to gather information necessary to carry out device failure investigations in a timely manner.• Partnered with multifunctional teams (Ex: R&D, Operations, Manufacturing Engineering, Field Service, and Sales) to drive resolution to internal and customer facing issues.• Gathered and analyzed Post Market trending data to identify opportunities for continuous quality improvements. Show less • Worked as Process Owner for all of Patient Care product complaints where I consistently hit/exceeded my personal metrics as well as enabled my team to achieve our team KPIs.• Delivered exceptional customer service to internal and external stakeholders. Working closely with cross-functional teams to find/implement the best solution.• Championed Root Cause Problem Solving on several large quality issues affecting customer's across the United States.• Provided on-boarding training and mentoring for new engineers.• Performed risk analysis techniques and was instrumental in updating risk analysis process/procedure.• Implemented numerous efficiency improvements for my team's day to day operations; Including new tools, software, and procedure.• Participated in compliance audits – FDA, ISO, and Internal Audits. Show less

  • Associate Manager, Customer Quality Engineering

    Aug 2023 - now

  • Staff Customer Quality Engineer

    Jun 2021 - Aug 2023

  • Senior Quality Assurance Engineer

    May 2018 - Jun 2021