Experience

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  Intracorp

  Dec 1983 - Dec 1987

  Vocational rehabilitation specialist
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  National rehabilitation hospital

  Apr 1989 - Apr 1994

  Senior vocational rehabilitation counselor
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  St. john's community services

  Apr 1994 - Mar 2002

  Program director of employment and day services

  Increased employment opportunities for persons seeking employment which resulted in an 80% employment rate during an 8 year period. Developed effective policies and procedures for the operation and management of supported employment services with the Agency and the Rehabilitation Services Administration. Acted as the liaison between the Agency and the Rehabilitation Services Administration for supported employment services. Coordinated an Agency job fair for prospective job seekers which resulted in 45% of the individuals being hired on the spot. Show less

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  Prestige dialysis agency

  Jan 2000 - May 2002

  Operations manager

  Developed policies and procedures for new business. Conducted wage surveys within labor market to determine competitive wage rates. Reviewed and analyzed expenditures, financial and operation reports to determine requirements for increasing profits. Prepared and negotiated contracts with customers. Coordinated advertising and developed strategic plan to expand business in other states.

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  University of the district of columbia

  Jan 2000 - May 2002

  Adjunct professor

  Developed curriculum for job development and career placement courses for aspiring Vocational Rehabilitation Counselors. Provided instructional training to graduate level students for the Rehabilitation Counseling Program.

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  Developmental disabilities administration

  Oct 2002 - Feb 2013

  Lead resource specialist

  Developed and recruited qualified providers to meet the needs of persons with intellectual and developmental disabilities according to Medicaid eligibility requirements. Managed provider budgets in excess of $7 million. Completed contractor performance evaluations in 30, 60, and 90 day intervals to measure compliance according to standards.. Developed scope of services to address needs of persons served and composed programmatic specifications for human care agreements or request for task orders based on specific needs. Provided technical assistance to providers to assist in the application of best practices and to ensure consistent implementation of initiatives. Facilitated annual Provider Performance Reviews and developed Continuous Improvement Plans. Show less

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  Developmental disabilities administration

  May 2013 - Mar 2015

  Supervised 13 professional staff charged with identifying appropriate funding streams for payment of supports/services rendered by 125+ providers according to the Individual Service Plans of a minimum of 1200 people and monitored funding decisions made by staff in order to control spending. Created weekly forums and increased mentoring and coaching sessions for 13 staff which yielded an overall 85% improvement in the unit’s performance measures over a 7 month period. Evaluated staff performance, cross-referenced information with performance goals by addressing MCIS outcomes and eliminated incorrect data impacting staff performance. Enhanced new adaptive equipment reporting system for providers which resulted in the agency meeting compliance as one of the exit criteria in the 39 year old Evans class action case. Coordinated utilization reviews with DDA business units and the Department of Healthcare Finance. Directedthe provider application process in the Home and Community Based Services waiver program and managed the approved provider network listings. Managed provider relations for the Agency and conducted annual provider performance review meetings. Designed methods of verifying quality services and worked collaboratively with internal and external agencies to identify poor performing providers. Developed internal audit practices and administrative procedures to ensure the integrity of the invoicing and payment approval process for services rendered by contracted providers. Acted as the Agency liaison to provide policy guidance and technical expertise in the development and implementation of policies and internal operating procedures to the provider community. Show less

  • Supervisory Resource Specialist

    Feb 2013 - Mar 2015

  • Acting Supervisory Resource Specialist

    May 2013 - Feb 2014
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  National children's center

  Apr 2015 - Nov 2019

  Vice president of community support services

  Directed, provided oversight, and managed assigned programs. Provided oversight to more than 200 employees and managed clinical consultants. Developed budgets, coordinated fiscal and strategic planning for program stabilization and growth. Displayed an entrepreneurial methodology to develop new business opportunities that built upon NCC’s core competencies.

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  Vocs

  Mar 2020 - now

  Program director

  Maintain daily operations and ensuring effective execution of program strategy to support the ongoing development of programs to improve outcomes. Create, implement, and manage business quality controls. Analyze business needs and areas of importance by developing new policies and procedures.