Ayanda Kgorane

Johannesburg Metropolitan Area

+91 xxxx xxxxx

[email protected]

200 followers

Timeline
Jan 2006 - Jan 2008
IT Support Technician
Datacentrix
Jan 2008 - Jan 2010
Field Engineer
Mthombo IT Services (Pty) Ltd
Dec 2010 - Nov 2016
Field Engineer
HP
Jan 2017 - Jan 2019
Computer Technician
Intellect Enterprise Solutions
Current Company
Apr 2023 - now
End User Support Engineer
First Technology
About me
End User Support
Education
- Sastqb
  -
  International software testing qualifications board
- Molex
  -
  Molex connected enterprise solutions information technology
  Structured Cabling Design and Installation
- Hewlett-packard
  -
  Quality and customer service training
- Hewlett-packard
  -
  Time management
- Hewlett-packard
  -
  Itil foundation for it service management
- Amazon web services
  2021 - 2022
  Certificate aws cloud practitioner
- Udemy alumni
  2020 - 2020
  Mysql for data analytics and business intelligence
- Faculty training institute
  2019 - 2020
  Cpba (certificate programme in business analysis) complete
  Professional skills for knowledge professionals*Fundamental professional skills*Thinking and information gathering*Professional problem solving*Professional workshop facilitationEnterprise Analysis and Requirements Elicitation*Role of the professional Business Analyst*Enterprise Analysis*Requirements and Elicitation & Management*Requirements Definition & Scoping *Impact Analysis*Preparing the Business CaseRequirements… Show more Professional skills for knowledge professionals*Fundamental professional skills*Thinking and information gathering*Professional problem solving*Professional workshop facilitationEnterprise Analysis and Requirements Elicitation*Role of the professional Business Analyst*Enterprise Analysis*Requirements and Elicitation & Management*Requirements Definition & Scoping *Impact Analysis*Preparing the Business CaseRequirements Specification*Business Process Modelling*Business Rules Definition Show less
- Cisco networking academy
  -
  Cisco businness architecture analyst information technology
  Adopting the CISCO Business Architecture Approach
- Damelin
  2002 - 2004
  Diploma it telecommunications information technology
Experience
- Datacentrix
  Jan 2006 - Jan 2008
  It support technician
  Provided desktop support at 2 client sitesAlso worked in their workshop as a break/fix technician
- Mthombo it services (pty) ltd
  Jan 2008 - Jan 2010
  Field engineer
  Travelling and providing break/fix pc support to clients around Gauteng specializing on HP products
- Hp
  Dec 2010 - Nov 2016
  Field engineer
  I was doing break/fix for HP support and specializing on HP products. I was working on desktops, pc's, All-in-ones, workstations and tablets. Replacing spares and perform repairs at client sites. Provide product servicing, troubleshooting, installing and maintaining computer hardware and any technical assistance
- Intellect enterprise solutions
  Jan 2017 - Jan 2019
  Computer technician
  General IT and computer supportInstalling network points and cablingComputer/PC hardware repairsStationery supplies
- First technology
  Apr 2023 - now
  End user support engineer
Licenses & Certifications
- Dell networking corrective maintenance
  Dell technologies
  Jul 2023
- Hp commercial and consumer desktops, workstations and notebooks service qualification
  Hp
  Jun 2023
- Dell client foundations
  Dell technologies
  Jul 2023
- Dell storage corrective maintenance
  Dell technologies
  Jul 2023
- Istqb
  Southern african software testing qualifications board (sastqb)
  Jan 2022
- Dell poweredge corrective maintenance
  Dell technologies
  Jul 2023