Ayanda Kgorane

IT Support Technician

201 followers

Johannesburg Metropolitan Area

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Timeline
About me
End User Support
Education
- SASTQB
  -
  International Software Testing Qualifications Board
- Molex
  -
  Molex Connected Enterprise Solutions Information Technology
  Structured Cabling Design and Installation
- Hewlett-Packard
  -
  Quality and Customer Service Training
- Hewlett-Packard
  -
  Time Management
- Hewlett-Packard
  -
  ITIL Foundation for IT Service Management
- Amazon Web Services
  2021 - 2022
  Certificate AWS Cloud Practitioner
- Udemy Alumni
  2020 - 2020
  MySQL for Data Analytics and Business Intelligence
- Faculty Training Institute
  2019 - 2020
  CPBA (Certificate Programme in Business Analysis) Complete
  Professional skills for knowledge professionals*Fundamental professional skills*Thinking and information gathering*Professional problem solving*Professional workshop facilitationEnterprise Analysis and Requirements Elicitation*Role of the professional Business Analyst*Enterprise Analysis*Requirements and Elicitation & Management*Requirements Definition & Scoping *Impact Analysis*Preparing the Business CaseRequirements… Show more Professional skills for knowledge professionals*Fundamental professional skills*Thinking and information gathering*Professional problem solving*Professional workshop facilitationEnterprise Analysis and Requirements Elicitation*Role of the professional Business Analyst*Enterprise Analysis*Requirements and Elicitation & Management*Requirements Definition & Scoping *Impact Analysis*Preparing the Business CaseRequirements Specification*Business Process Modelling*Business Rules Definition Show less
- Cisco Networking Academy
  -
  CISCO Businness Architecture Analyst Information Technology
  Adopting the CISCO Business Architecture Approach
- Damelin
  2002 - 2004
  Diploma IT Telecommunications Information Technology
Experience
- Datacentrix
  Jan 2006 - Jan 2008
  IT Support Technician
  Provided desktop support at 2 client sitesAlso worked in their workshop as a break/fix technician
- Mthombo IT Services (Pty) Ltd
  Jan 2008 - Jan 2010
  Field Engineer
  Travelling and providing break/fix pc support to clients around Gauteng specializing on HP products
- HP
  Dec 2010 - Nov 2016
  Field Engineer
  I was doing break/fix for HP support and specializing on HP products. I was working on desktops, pc's, All-in-ones, workstations and tablets. Replacing spares and perform repairs at client sites. Provide product servicing, troubleshooting, installing and maintaining computer hardware and any technical assistance
- Intellect Enterprise Solutions
  Jan 2017 - Jan 2019
  Computer Technician
  General IT and computer supportInstalling network points and cablingComputer/PC hardware repairsStationery supplies
- First Technology
  Apr 2023 - now
  End User Support Engineer
Licenses & Certifications
- HP Commercial and Consumer Desktops, Workstations and Notebooks Service Qualification
  HP
  Jun 2023
- Dell Client Foundations
  Dell Technologies
  Jul 2023
- Dell Storage Corrective Maintenance
  Dell Technologies
  Jul 2023
- Dell Networking Corrective Maintenance
  Dell Technologies
  Jul 2023
- Dell PowerEdge Corrective Maintenance
  Dell Technologies
  Jul 2023
- ISTQB
  Southern African Software Testing Qualifications Board (SASTQB)
  Jan 2022