Experience

• 

  Fujitsu

  Nov 2013 - Jul 2015

  • Worked on the Post Office Homephone & Broadband contract, in a newly set up Revenue Assurance team to identify and prevent revenue leakage• Core focus on L2C processes of the product• Ownership of debt management process failures • Resolving day-to-day customer queries and complaints• Working within a budgeted adjustment and waiver process

  • Network Reconciliation Analyst

    Feb 2014 - Jul 2015

  • Customer Service

    Nov 2013 - Jan 2014
• 

  Bt group

  Aug 2015 - Feb 2022

  • Direct Line management• Cross product (TV, Sport, Broadband & Mobile) model focus & knowledge • Developing new tools and capabilities for use within BT Consumer product team delivering via both agile & waterfall methodologies. • Ownership of product backlog – ensuring correct priority is set and features & optimisations are delivered successfully • Ownership of Gift with Purchase transformation roadmap, delivering process improvements and customer experience improvements • Requirement gathering, prioritisation & working with technology stakeholders to ensure successful delivery • Identifying process improvement opportunities, understanding the benefits and taken the concept to market • Input into future price change projects Show less • Core Revenue Assurance focus on Mobile, Voice & Broadband products• Ownership of cross-product HTT reporting and stakeholder engagement• Consumer RA CI lead• Maintaining existing controls and ensuring they are up-to-date• Recognising and acting upon Revenue opportunities, performing RCA, RCF but ensuring positive customer experience is maintained• KPI creation and presentation.• Base validation and alignment.• Integration of RCA into existing workflow.• Revenue mapping to P&L. Show less

  • API - Product Manager

    Sept 2021 - Feb 2022

  • Product Owner - Digital Transformation

    Dec 2020 - Sept 2021

  • Strategic Projects - Senior Product Manager

    Dec 2018 - Dec 2020

  • BT Mobile - Product Manager

    Jul 2017 - Jan 2019

  • Revenue Assurance Analyst

    Aug 2015 - Jul 2017
• 

  Iag loyalty

  Feb 2022 - now

  Lead IAGL's Avios Exchange product across all Airline Operations (British Airways, Iberia, Aer Lingus & Vueling)Onboarding new partners to our capability.Strategic planning for the Exchange Product

  • Product - Avios Collection - Shopping Experience

    Oct 2022 - now

  • Product - Avios Exchange

    Feb 2022 - Oct 2022