Experience

• 

  Inet college

  Jan 2014 - Dec 2014

  It service technician

  • Installed, configured, and maintained desktops, laptops, printers, and other peripherals for employees across multiple departments.• Installed workstations, servers, network equipment.• Installed networking racks and organized/documented for better maintenance and troubleshooting.• Setup new and reconditioned desktop computers to administrative personnel at school campuses.• Used remote software to solve and troubleshoot issues when applicable.• Identify, research, and resolve technical problems as a team and individually.• Document, record, track and review all issues to improve the productivity of the IT department. Show less

• 

  Elite-tech it services

  May 2015 - Nov 2017

  Executive it technician

  • Provide comprehensive technical support to executive-level personnel, including troubleshooting hardware and software issues, configuring devices, and resolving connectivity issues.• Manage and maintain IT infrastructure, including servers, networking equipment, and telecommunications systems, to ensure optimal performance and reliability.• Performed migrated Windows Server2008 to Windows Server2012 R2.• Performed installation and Administration Windows Server 2012 R2 as a Primary Domain Controller and Backup Domain Controller.• Managed user accounts, permissions, and access controls in Active Directory and other systems.• Planning and execution of IT projects, including system upgrades, software deployments, and infrastructure expansions. Show less

• 

  Ymw solutions co.,ltd

  Dec 2017 - Apr 2019

  Network engineer

  Involved in designing and implementing of mid-scale network infrastructure for clients.• Designed and implemented a small-scale network infrastructure for clients, including configuration, migration and firewall implementation.• Provided technical support to end-users and resolved network-related issues in a timely manner.• Troubleshooted network problems, identified possible causes, and provided solutions.• Experienced with installation, testing, and fault-finding of a wide variety of network equipment.• Perform network systems tuning and recommend improvements.• Performed regular maintenance to ensure the health and stability of the network. Show less

• 

  Kddi myanmar co., ltd.

  Aug 2019 - Jul 2024

  System engineer

  • Configured and optimized routers, switches, firewalls, and other networking devices to meet specific requirements, improving network performance and security.• Designing and implementing new network solutions and/or improving the efficiency of current networks.• Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.• Developed email alert monitoring system when system fail, hardware and internet down for customers.• Investigating faults in the network and provide Level-2/3 support to resolve issues.• Developed network documentation including network diagrams, configuration guides, standard operating procedures (SOPs), and troubleshooting manuals.• Provided remote support to global customers in networking, diagnosing and resolving issues related to network connectivity, configuration, and performance.• Supported using ticket systems like Backlog and OpManager to solve the problem timely of global and local customer to get high satisfaction. Show less