Experience

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  Crawford & company

  Jan 2000 - Mar 2003

  Insurance fraud claims handler

  Investigating suspected fraudulent claims using V.I.C.’s(Visual, interpretation of circumstances) on both Household and Motor claims. If fraud was suspected then claim would either be declined at this point or a fraud investigator instructed to seek further information. Handling Motor and Household claims from initial call to settlement.

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  Dyno rod

  Apr 2003 - Nov 2013

  Assessing Drainage surveys for Commercial customers, typing reports up via Wincan 8 programme. Quoting repairs, including specifying which repair method should be used. Managing the repair diary and liaising with both the repair Engineers and the Customers. Managing domestic customer’s insurance claims, which included, typing report and quotation, logging claim on customer’s behalf, liaising with insurers own suppliers, agreeing price/spec match if required and invoicing the insurers. Managing the SW account, including repair follow on’s, surveys, Technical enquiries, MOS and SRR forms, and invoicing. Managing several major accounts to ensure that there SLA’s were abided by. Show less

  • Technical Manager

    May 2012 - Nov 2013

  • Office Manager

    Dec 2011 - Apr 2012

  • Cctv and insurance claims manager

    Apr 2003 - Dec 2011
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  Southern water

  Jan 2014 - Feb 2020

  Reviewing surveys and determining what repairs are required. Putting schemes together, including plans and complete breakdowns of repairs. Attending industry Seminars and trade fairs. Site visits and meetings with clients and Contractors. Investigating new surveying and repair equipment.Checking post repair footage to ensure the correct repair has been carried out and complies with spec. Trialling new technologies and innovation. Good Knowledge of Wincan V8. Carrying out full assessments of SRRs/Mos's. Conducting full reviews on Contractor/partners, including site visits, toolbox talks, training on data input. Show less

  • Sewer Rehab Engineer

    Jan 2014 - Feb 2020

  • Sewer Rehabilitation Engineer

    Jan 2014 - Feb 2020
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  Fm conway ltd

  Jun 2020 - Jul 2023

  Processing CCTV Survey reports. Managing the department KPI’s. Quality Checking Surveyors work and ensuring all surveys are up to spec. Also Introducing new innovations into the company.

  • Processing and Innovations Manager

    Feb 2022 - Jul 2023

  • Processing Manager

    Jun 2020 - Aug 2022
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  Ace cctv reports ltd

  Nov 2023 - now

  Director

  Drainage & Sewerage CCTV Survey report writing company & consultants. Give us your footage and we will transform it in a professional MSCC5 coded Wincan report, complete with repair recommendations.OS19xOS21x Wincan VXMSCC5