Experience

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  University of michigan space research center

  Feb 2003 - Jul 2006

  Student programmer

  The Space Research Center is a division of the University of Michigan College of Engineering which deals with Atmospheric, Oceanic, and Space Sciences. At the Space Research Center, I worked with the TIDI team, a research group funded byNASA. During my time working with TIDI, the satellite was considered to be one of the top ten most important research projects according to NASA. The satellite's main purpose was measuring atmospheric winds in the mesosphere in order to assist with predicting weather patterns. As a student programmer, it was my job to help the scientists by creating various programs to help visualize the data being collected. The project's website (tidi.engin.umich.edu) contains many of the graphs and programscreated during my time there.Key Responsibilities: · Learning and creating programs in several new programming languages with no previous experience of the language's syntax or abilities. These languages included Perl, Fortran 77, IDL, HTML, and UNIX shell scripts. · Creating programs to produce graphs that helped visualize data that was being received from the satellite. These graphs included contour plots, linear plots, plotting winds onto a global surface, and creating various log scale plots. · Creating an algorithm to determine bad data points across the channels of a measurement by using the previous and future channels in time to determine if the particular channel was contaminated at that instance, without falsely identifying true data as being contaminated. · Writing scripts to assist with daily tasks that needed to be performed. · Reverse engineering research grade code in order to create programs that were more maintainable than those created by the scientists. · Determining a solution to visualize winds on a 2D map of the globe by keeping everything in scale and representing the data in a meaningful and truthful way. Show less

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  Eservglobal

  Sept 2006 - Feb 2010

  Business support analyst

  eServGlobal is an international corporation that specializes in intelligent network solutions for telecommunication companies, such as 2Degrees Mobile and Telecom New Zealand. As a Level 2 support engineer, it was my responsibility to directly assist customers from all over the world with our systems, via phone or email, including 80 different customers in over 50 countries. Additionally, this has included traveling to; and Brussels in order to work face to face with the customer and assisting in high-pressure, business critical situations.Key Responsibilities:· Learning eServGlobal specific software without any previous knowledge of their functionality.· Assisted with designing the business requirements and testing the functionality of an internal call tracking system which combined the functionality of two legacy systems from recently merged companies.· Create detailed intervention plans to track and explain all changes made on customer sites.- Putting together Knowledge Base articles in order to share all vital information with my fellow coworkers as succinctly as possible, along with putting together presentations in order to transfer knowledge in a meeting setting.· Preparing work-flow documents, both internal and external, in order to improve productivity and information retrieval for individuals.· Learning the complexities of telecommunication networks and standards, as well as how eServGlobal's software is integrated into each countries network in order to assist customers resolve business critical situations.· Working with Level 3 Engineering to provide all the information needed to find faults in the software, and then deliver and explain these fixes to the customer in language that is concise and clear.· Having a deep understanding of all configurations required for every customized eServGlobal solution, as well as a strong understanding of all log messages and core files that are produced for analysis. Show less

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  Fnz group

  Oct 2011 - Jul 2014

  Business analyst

  FNZ is a financial platform services company that utilises enterprise cloud computing. While working with FNZ, my main focus was on the National Australia Bank solution, which provided a direct-to-customer platform that allows clients to manage their investments and trade on the ASX market. Working on the NAB platform, I was in a unique position to work on both the project and the production support after the system went live. This experience provided invaluable insight into how platforms are used differently by various customers once a platform goes live and how better to support clients in live environments.Key Responsibilities:• Working with developers, architects, customers and build managers to manage requirements and resolve defects in project and production environments.• Documenting new and existing solutions, for internal and external use to ensure that knowledge is available and easy to locate for the lifetime of the platform.• Handle high-pressure, business critical scenarios to ensure that all parties are kept up to date with progress, while assisting developers with debugging issues within the platform and database.• Create, maintain, review, and manage SQL scripts to ensure that they are updating the correct tables and information in the database.• Significant client contact, through bug management software and meetings, where business requirements are translated into technical specifications, and explaining technical details in a language that can be understood by customers.• Performed functional testing on developer fixes before committing changes to code streams to ensure any defects are detected as early as possible in the coding lifecycle.• Worked on issues in a variety of functional areas including, but not limited to, cash, trading, customer management, operational workflow, webservice integration, automated tasks, service packages, monitoring and alerting, portal integration, NFR requirements, and back office functionality. Show less

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  Quantium

  Aug 2014 - Jun 2015

  Business analyst
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  Noggin

  Jul 2015 - now

  • Lead Implementation Consultant

    Mar 2019 - now

  • Business Analyst

    Jul 2015 - Mar 2019