Experience

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  Follett higher education

  Feb 1985 - Nov 2020

  Developed and maintained asset protection alerts, queries, KPIs, and reports to exception-based reporting system.Mastered three different EBR systems; RTC, REI-Navistor, and Agilence.Analyzed point-of-sale (POS) activity from 1,200 retail locations on daily, weekly, and monthly basis to identify high-risk transactions and patterns of fraudulent activity and operational deficiencies.Reviewed CCTV (closed-circuit television) of high-risk transactions obtained via EBR on Intellex and Exacq CCTV systems.Prepared case investigation reports which validated existence and scope of fraudulent activity conducted by person(s).Case report maintained in Follett’s case management system, linked to human resources, and contained case evidence required to conduct interviews and provide to law enforcement for prosecution. Initiated ORC investigations occurring at Follett Stores.External/ORC cases consisted of check fraud, merchandise theft, and credit card fraud against individual and multiple Follett stores.Cooperated in ongoing review of Follett online web orders. Used ReD ACI system, reviewing incoming online orders based on rules-based criteria to identify individual and patterns of fraud.Included credit card, gift card, and accounts receivable fraud using e-mail addresses, different billing and shipping addresses, and multiple orders linking multiple shipping addresses to common tender payment number and e-mail addresses.Identified and blocked fraudulent tender numbers, e-mail addresses, shipping addresses, and device identification numbers as fraud.Managed LexisNexis Accurint system for asset protection department. Conducted background investigations for internal and external subjects for criminal records, bankruptcies, judgments, and liens.Conducted handwriting analysis of documents.Prepared SCAN questionnaires and performed statement analysis. Show less

  • Asset Protection Investigator

    Jan 2004 - Nov 2020

  • Senior Textbook Manager

    Oct 1989 - Jan 2004

  • Textbook Manager

    Feb 1985 - Oct 1989
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  Ulta beauty

  Jul 2021 - now

  Loss prevention business analyst-ecommerce