Experience

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  Domino's pizza

  Jun 2004 - Jun 2014

  Assistant manager

  Dominoes Pizza 2004 - 2014Shift LeaderSpearheaded store operations through experienced knowledge in food industry and requirements. Ensured quality service, managed store inventory loss and profit outlines. Agressively followed up with customer inquiries and compliant.Achievements:• Monitored overhead and cross sales on a daily basis. • Motivated and trained team members to ensure efficient service, which increased the overall sales and maintained steady profits.• Managed overall performance of the store and its operations according to the compliances. • Achieved one of the best customer satisfaction rates. Show less

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  Boost mobile

  Jan 2014 - Sept 2016

  Director of operations

  • Recruited to direct and oversee operations management initiatives. • Provided existing benefit plan analysis and recommendations on plan change and cost containment measures.• Efficiently facilitated salary planning incentive programs annual merit reviews and salary survey completion.• Created costs reports and presentations, evaluated information and handled the company’s profit and loss.• Key contributor in the finance tracking to produce frequent reports on various cycles, report progress, and highlight potential risks on opportunities.• Ensured completed staffing and training of agents and functional staff in alignment with a detailed project schedule. • Clearly communicated job expectations and managed employee performance also implemented systems, policies, and procedures to track product line sales and cost.• Handled worker's compensation and unemployment reports by partnering with the management team to develop detailed procedures to identify maximum cost savings.• Facilitated highly effective performance in the areas of productivity, quality, and cost-effectiveness through establishing and updating of measurement and control systems. Show less

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  Domino's

  Jan 2016 - Jul 2017

  Sales account manager

  • Presided over sales and account management also handled the preparation of revenue forecasts weekly.• Identified and promptly resolved billing discrepancies.• Earned reputation for consistently meeting and surpassing executive satisfaction levels as measured through detailed feedback surveys.• Handled human resource administration activities and served as the first point of contact for virtual and onsite employee inquires.• Supervised, trained, and developed top-performing managers and employees.• Accomplished HR data entry, reporting, auditing, and payroll requests processing promptly. Show less

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  Texan energy services

  Jul 2017 - Jan 2019

  Oilfield quality assurance & account manager

  • Provide leadership and coordination of company sales and marketing functions. • Assess and research market competition in order to develop effective tactical marketing plan to drive client revenue growth. • Coordinate with Manager to ensure that all safety/containment equipment and personnel meet company standards.• Track product line sales and costs by analyzing and entering sales, expense, and new business data.• Prepare marketing reports by collecting, analyzing, and summarizing sales data.• Write and present business proposals to reach out to prospective clients.• Contribute towards company’s strategic and operational objectives and policies. Assess quality controls and provide recommendations for improvement and corrective actions.• Facilitate Client meetings and trade shows by identifying, assembling, and coordinating requirements; developing schedules and assignments; coordinating mailing lists.• Monitors budgets by comparing and analyzing actual results with plans and forecasts.• Provide accurate current inventory data for purchasing decisions; • Maintain inventories at optimum level to prevent under-or-over investment in inventory. • Experiment with a variety of organic and paid acquisition channels – content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis, and much more• Develop motivational and relationships building skills to maintain long term relationship with customers. Show less

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  Hudson energy

  Aug 2019 - Mar 2021

  Account manager

  relationships to gain loyalty, referrals, and repeat business.• Handled billing management, account enrollments, retentions, and transaction management.• Promoted work effectiveness using time management programs daily.• Spearheaded the creation of proposals, contracts, and pricing for targeted accounts.• Conducted information gathering while guaranteeing that company offerings met the individual need of clients.• Acknowledged as a key contributor in achieving a high level of customer satisfaction by executing quality assurance and providing pertinent information. Show less

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  Just energy

  Mar 2021 - now

  Sales and marketing analyst

  •Provide support, documentation and end user testing for system enhancements and Sales and Information technology projects.•Manage and support all content for newspaper and print media advertisements including translation efforts for Affinity brands. • Manage the DNP process and distribution of DNP reporting to business development managers. •Respond to all commercial inquiries from customers, business partners and associations by collaborating with appropriate departments. •Responsible for researching and maintaining the community engagement calendar by reaching out to various community leaders, organizations, and various platforms to create new business development opportunities for the team. •Manage the onboarding process for business partners including maintaining up to date broker list, business partner set-up into the company’s internal systems and delivery of daily matrix pricing.•Work in tandem with the business development manager to support customers and business partners by providing pricing and supporting documents.•Follow-up on all pending customer or business partner requests by communicating a resolution to the assigned business development managers ensuring to close the communication loop.•Strategically negotiate contracts and requirements with business operations to close new business deals.•Assist and oversee the structured analysis of target markets, clients, and documentation in the CRM system.•Recognized for generating 90% of original retention goals and 85% of sales goals.•Collaborate with the marketing team to present and promote products to customers. •Assist in development of negotiating strategies and positions through risks and potentials analysis, as well as partners’ needs and goals identification.•Strategically formulate customer development strategies to secure market channels and increase client penetration. •Actively serve as a strategic partner, responsible for the management of brokers and customers relationships. Show less