Lance P.

Experience

• 

  HSBC Bank UK

  Sept 2006 - Feb 2011

  Within this role my main focus was to maintain a high standard of operational integrity, ensuring minimal financial loss occurs and implementing strategies to improve internal audit within the branch. I acted as a support to other colleagues who were new to the bank or had less experience, often providing training where it was needed. As I supervised a team of cashiers I was responsible for their performance, development and procedural accuracy. As I was second in line to the Branch Manager my role was crucial in leading the branch to success as well as encouraging improvements to our sales and service strategy. Show less I formed part of a team where we had to generate sales (new accounts, savings accounts, credit cards, investment referrals and mortgages etc) through face to face appointments to increase branch plan performance and income for the bank. At the same time we had to maintain high class service standards where we had an individual and team customer satisfaction targets that had to be met and exceeded. As a Senior Customer Service officer I acted as a role model and advisor for new customer service officers where I actively got involved with their training, performance reviews and gave them guidance on how to become successful representatives for the bank Show less

  • Senior Branch Clerk

    Jun 2009 - Feb 2011

  • Customer Service Officer / Senior Customer Service Officer

    Mar 2007 - Jun 2009

  • Cashier

    Sept 2006 - Mar 2007
• 

  Travel the World

  Mar 2011 - Jul 2011

  Travelling

  Travelled around America, Australia, New Zealand and Asia

• 

  HSBC

  Jul 2011 - Jul 2015

  Previously I was a Compliance Manager within the Financial Crime and AML team at HSBC in Jersey. My role primarily focused on investigating Suspicious Activity Reports raised by colleagues in Retail Banking and Wealth Management, Call Centre Operations and system generated alerts. My investigations involved me understanding the cause for concern, collating and analysing information where I then translated it into a report to which I proposed an argument whether we report it to our local authorities (Joint Financial Crimes Unit - JFCU) or deem it suitable / normal account activity. I also collated documents for Production/Court orders prior to validation and submission to the authorities whilst complying with strict time constraints. Our team were responsible for advice and guidance relating to policies and procedures to prevent and detect money laundering and terrorist financing AML & CTF in accordance with legislation and HSBC Money Laundering Policy & Principles (MLPP’s) and Group Policy and Principles (GPP’s) as well as providing training to all business entities. Show less Within this role my main focus was to maintain a high standard of operational integrity, ensuring minimal financial loss occurs and implementing strategies to improve internal audit within the branch. I acted as a support to other colleagues who were new to the bank or had less experience, often providing training where it was needed. As I supervised a team of cashiers I was responsible for their performance, development and procedural accuracy. As I was second in line to the Branch Manager my role was crucial in leading the branch to success as well as encouraging improvements to our sales and service strategy. Show less I contributed and encouraged the management of a portfolio of Premier Clients to ensure customer needs were met, maintained and exceeded. I pro-actively contacted clients to complete reviews and generate new business whilst upholding a first class level of customer service. I had to maintain a high standard of operational integrity, ensuring minimal financial loss to the bank and complete applications to a high standard ensuring all customer due diligence was accurately completed. I also trained a new member of staff where I was an integral part of ensuring they understood the system, application procedures and product knowledge so they could confidently carry out their role. Show less Within this role my main focus was to maintain a high standard of operational integrity, ensuring minimal financial loss occurs and implementing strategies to improve internal audit within the branch. I acted as a support to other colleagues who were new to the bank or had less experience, often providing training where it was needed. As I supervised a team of cashiers I was responsible for their performance, development and procedural accuracy. As I was second in line to the Branch Manager my role was crucial in leading the branch to success as well as encouraging improvements to our sales and service strategy. Show less

  • Compliance Manager - FCC & AML

    Jan 2014 - Jul 2015

  • Senior Branch Clerk

    Jan 2013 - Dec 2013

  • Premier Specialist Support Officer

    Jan 2012 - Dec 2012

  • Senior Branch Clerk

    Jul 2011 - Dec 2011
• 

  Finance

  Aug 2015 - Jul 2016

  AML FIU Manager

  My primary duties involve but are not limited to:· To actively manage all and where required escalate name scanning alerts, ensuring they are dealt with accordingly and within the agreed SLAs.· To contribute to the timely completion of transaction monitoring alerts, ensuring they are completed within agreed SLAs and escalated appropriately if applicable.· To provide guidance and support to business functions where required on AML / FIU related issues.· To ensure procedures and guidelines are created, maintained and updated accordingly to ensure all relevant laws and regulations are being adhered to.· To investigate UTRs submitted by the business.· Adhoc participation in and completion of tasks / projects as guided by Senior Management.· Completion of liaison notice related searches / escalation.· Continued professional development by way of professional qualifications, seminars and relevant courses. Show less

• 

  R&H Jersey

  Aug 2016 - Sept 2023

  • Deputise for the Money Laundering Compliance Officer and Compliance Officer• Act as a Compliance representative at the Risk and Compliance Committee and RHTC Board as and when required on behalf of the MLCO/CO• Assist in the compilation of information for reporting to the Risk and Compliance Committee and RHTC Board• Day to day supervision of the compliance team• Provide in-house expertise, advice and technical support to RHTC management and personnel on relevant legislation, regulation and P&Ps• Assist the MLCO in monitoring compliance with AML/CFT legislation and regulation, testing the effectiveness of relevant P&Ps and reporting to the Risk and Compliance committee• Monitor new legislation, regulation, publications and communications issued by the JFSC, JFCU, GoJ, Jersey Finance, JCOA and other relevant bodies. Consider any implications for RHTC and its operations, escalating to the Head of Compliance and the Risk and Compliance Committee on any appropriate amendments to RHTC’s controls and processes• Oversee the identification, recording and reporting of breaches as well as liase with client teams on appropriate actions and timescale to remediate the breach.• Adhoc tasks and projects assigned by the Head of Compliance Show less • Own and drive the Compliance Monitoring Program for the Trust Company Business• Mapping of the business risk assessment to the CMP to ensure key business risk is adequately monitored and tested• Produce the yearly CMP in line with the risks documented in the Business Risk Assessment• Undertake monitoring and report on relevant findings of monitoring being performed, ensuring the business is operating in accordance with all relevant AML/CFT/Sanction laws and regulations, the TCB COP and other relevant regulatory requirements• Proactively recommending changes to exisiting policies and procedures• Ensure that all testing is documented and all supporting evidence is maintained• Proactively identify regulatory breaches, policy breaches, trends and escalating accordingly• Keep updated with the enviroment (internal and external) to effectively perform the role• Attend relevant committee meetings and present as required• Assist with the preperation of management information for board reporting• Make recommendations within the Compliance function on improvements to the Compliance Monitoring Program• Perform other duties or projects as directed by Senior Management• Line Manager responsibilites for the Compliance Monitoring team• Compliance Monitoring Policy and Procedure owner and subject matter expert Show less • New client take on reviews and approvals including Trust, Foundation and Company establishment/transfer.• Post take on client reviews.• Annual client reviews including Trust, Foundation and Company.• Completion of the Compliance Monitoring Program, including Transaction Monitoring and Regulatory Monitoring.• Create and execute Enhanced Monitoring Plans for clients with High-Risk indicia.• PEP related activities i.e maintaining central register, managing and monitoring.• Sanctions – including OFAC/HMT notice processing, client sanction exposure assessments, training and procedure development.• Risk profile reviews. • Assisting the Head of Compliance to maintain and update the R&H AML/CTF and Compliance manuals ensuring Regulatory and Legislative requirements are adhered to.• Assisting with tasks/projects as defined by Directors and/or Head of Compliance.• Contributing to the production and analysis of the annual Business Risk Assessment.• Producing Regulatory and Legislative reports to internal stakeholders.• Reviewing and processing of CDD and KYC documentation. • Completion of liaison notice related searches from the local financial crime authority.• Maintaining registers such as breaches, Written Assurance/Obliged Persons and Regulatory Positions Monitoring.• Actively manage the team inbox to ensure queries from the business are promptly and accurately dealt with.• Team supervision, training and support.• Beneficial Ownership and Control filings (BOC17 forms) to the JFSC registry.• Basic administrative duties such as client file updates, profiles etc. Show less

  • Senior Manager - Regulatory

    Jul 2022 - Sept 2023

  • Compliance Manager (Monitoring)

    Mar 2020 - Jun 2022

  • Deputy MLRO

    Jan 2020 - Dec 2021

  • Compliance Manager (Regulatory & AML)

    Jan 2019 - Mar 2020

  • Assistant Manager, Compliance

    Aug 2016 - Dec 2018
• 

  RBC Wealth Management

  Oct 2023 - now

  Assistant Manager - Regulatory Compliance Monitoring and Testing

  Development and execution of a risk based CMP using a range of reviews and other monitoring activities that are designed to provide reasonable assurance as to whether key regulatory requirements are being metReporting contact point for Personal Accout Dealing, Outside Activities and Gifts & Entertainment notifications and approvalsCoordination of Global Share Aggregation Reporting (GSAS) investigations and reportingCoordination of certain regulatory submissions, including annual declarations or returns Show less