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Ross Neil Serafico, CGSP

Ross Neil Serafico, CGSP

Intern

Followers of Ross Neil Serafico, CGSP8000 followers
location of Ross Neil Serafico, CGSPCalabarzon, Philippines

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  • Timeline

  • About me

    Events Manager @ Seda Hotels | Certified Guest Service Professional

  • Education

    • Colegio de San Clemente

      1999 - 2008
      High School/Secondary Diplomas and Certificates

      Activities and Societies: Drum and Lyre Corps, CDSC Choir

    • University of Santo Tomas

      2009 - 2013
      Bachelor's degree Hotel, Motel, and Restaurant Management 1.72

      Activities and Societies: Leaders Evangelizing Thru Service Political Party, CTHM Singers/VOCEM CTHM, Intenzyc Danzerge, YFC-UST

  • Experience

    • Sofitel

      Mar 2012 - Jun 2012
      Intern

      Completed more than 600 hours of internship in the Events department.-Responsible for routing the Banquet Events Order to the different departments of the hotel-Preparing of car passes-Preparing of menu cards and event packages-Assist the event managers -Do competition checks to different hotels in the metro-Host ocular visit if event managers are not available-Join sales call with event managers-Join lunch meetings with clients

    • The Cravings Group

      Aug 2013 - Nov 2013
      Management Trainee

      -Overseeing the entire store-Sales management and strategies for the store.-Staff scheduling. -Purchasing of raw ingredients. -Stocks management.-Budgeting for the store and cost cutting procedures-Overseeing the front and back of the house operations

    • New World Makati Hotel

      Dec 2013 - Aug 2015
      Catering and Events Assistant

      -Assist the event managers with the events that they are handling. -Prepare and send event proposals to clients. -Host ocular visits for clients. -Organize internal events. -Preparing event collateral such as car passes, menu cards, place cards/name cards, packages.-Accomplish endorsements of event managers once they are unavailable-Handle pop-up events-Preparing of event reports (daily event summary and 30 day forecast)-Flower orders for the events

    • Makati Shangri-La

      Sept 2015 - Feb 2016
      Events Executive

      - working as an Events Implementation Executive- handling corporate live out and live-in events coming from (South, Ayala, Pasay, Asia except for HK, SG, Middle East)- coordination with different departments in the hotel- group management - up selling of menus and other offerings of the hotel

    • Pan Pacific Hotels Group

      Sept 2016 - Dec 2018
      Sales Account Executive

    • Manila House Private Club, Inc.

      Jul 2019 - Sept 2020
      Events and Sponsorship Manager

    • Carlota’s Homemade Food Retailing

      May 2020 - now
      Owner

    • Pioneer Media Company

      Nov 2020 - Mar 2021
      Concept Creator

    • Access Offshoring

      Apr 2021 - Jul 2024
      Digital Customer Support

    • TTC wetranslate Ltd

      Aug 2021 - Apr 2022
      Social Media Assistant

    • Ant Savvy Creatives and Entertainment Inc

      Oct 2021 - May 2022
      Account Manager

    • Seda Hotels

      Jul 2022 - now
      Events Manager

      Handles live-out events from Ayala companies, embassies, Makati, Manila, Pasig, Mandaluyong, USA, Australia, Europe, etc.Oversees the events teamAchievements:- Seda Silk Awardee Q4 2023Certifications:- Certified Guest Service Professional May 2023- Filipino Brand of Service Excellence May 2023

  • Licenses & Certifications

    • Filipino Brand of Service Excellence

      Department of Tourism Philippines
      May 2023

    • Certified Guest Service Professional

      AHLEI - American Hotel & Lodging Educational Institute
      May 2023

  • Honors & Awards

    • Awarded to Ross Neil Serafico, CGSP
      Cum Laude University of Santo Tomas Apr 2013
    • Awarded to Ross Neil Serafico, CGSP
      Outstanding Hotel Practicumer University of Santo Tomas Apr 2012
    • Awarded to Ross Neil Serafico, CGSP
      Leadership Award Colegio de San Clemente Mar 2009

  • Volunteer Experience

    • Member

      Issued by Youth for Christ International on Nov 2007
      Youth for Christ InternationalAssociated with Ross Neil Serafico, CGSP

    • Vice President

      Issued by Leaders Evangelizing Through Service Political Party on Jun 2010
      Leaders Evangelizing Through Service Political PartyAssociated with Ross Neil Serafico, CGSP