Faith Mbakwe

Faith mbakwe

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location of Faith MbakweCardiff, Wales, United Kingdom
Phone number of Faith Mbakwe+91 xxxx xxxxx
Followers of Faith Mbakwe155 followers
  • Timeline

    May 2015 - May 2015

    Enumerator

    Africagrowth Institute
    Oct 2017 - Feb 2021

    Store Manager

    Pandora
    Ibadan, Oyo, Nigeria
    Oct 2017 - Dec 2017

    Research Assistant

    UONGOZI Institute
    Current Company
    Dec 2021 - Sept 2024

    Deputy Boutique Manager

    Polo Luxury (Swarovski Nigeria)
    Nigeria
  • About me

    Project Management Professional | Member of APM and PMI | Building Future Leadership Skills

  • Education

    • Cardiff metropolitan university

      2024 - 2025
      Master of science - ms project management
    • University of nigeria

      2009 - 2013
      Bachelor of arts (b.a.) theatre and film studies
    • University of ibadan

      2016 - 2017
      Master of arts (m.a.) theatre arts
  • Experience

    • Africagrowth institute

      May 2015 - May 2015
      Enumerator

      Conduct interviews with respondents.Record responses as instructed.Comply with the requirements necessary for conducting a successful survey.Ensure that all questionnaires are accounted for.Turn overall literature and materials used in the survey.

    • Pandora

      Oct 2017 - Feb 2021

      Deliver excellent service to ensure high level of customer satisfaction.Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.Create business strategies to attract new customers, expand store traffic and enhance profitability.Hire, train and oversee staff.Respond to customer complaints and concerns in a professional manner.Undertake store administration duties such as managing store budgets and updating financial records.Monitor inventory levels and order new items.Ensure the safety of inventory. Show less  Plan and execute company’s events. Work with media houses to ensure optimum publicity of company’s events. Ensure the company’s presence is obvious across all social media platforms. Design graphics for promotions. Liaise with management to decide on promotions to be done. Ensure the company’s website is always updated. Ensure media and public relations for the company. Prepare messages and emails for communication with clients. Develop alternative routes to reach more clients. Show less

      • Store Manager

        Nov 2019 - Feb 2021
      • Marketing Officer

        Oct 2017 - Oct 2019
    • Uongozi institute

      Oct 2017 - Dec 2017
      Research assistant

      Representing the study in a well-informed, professional, yet unassuming manner.Communicating effectively with the security personnel at post, the front desk executives (personnel), as well as all workers of the firm who can contribute to the successful administration of the questionnaire throughout the entire duration of the study.Developing rapport with participants (respondents) in a professional manner to encourage participation.Collecting high-quality data in a timely manner.Maintaining confidentiality.Confronting unexpected issues. Show less

    • Polo luxury (swarovski nigeria)

      Dec 2021 - Sept 2024

      • Provide required training to boutique staff, ensure compliance with all company procedures and policies, and prepare efficient schedules to achieve all business objectives.• Ensure adherence to operational standards, evaluate strengths for all boutique teams, evaluate performance, and provide feedback for staff.• Maintain a professional environment in the boutique at all times, ensure achievement of all monthly sales targets, and develop strategies to increase the number of buying clients.• Assist staff in providing optimal services to all customers, administer all shifts, and ensure compliance with all cash collection procedures.• Administer all sales strategies for the boutique, ensure accuracy and effectiveness of all customer transactions, monitor all complaints, and provide effective resolution.• Ensure compliance with all Boutique–in-shop operations, manage the collection of all cash as per procedure, and maintain stock inventory on a monthly and quarterly basis.• Oversee all merchandising and display windows and organize various special events and ensure achievement of all objectives through same. Show less Managing the boutique’s inventory, pricing, and display while ensuring that it is up to date with the latest trendsScheduling employees, including training, and supervising themDeveloping relationships with vendors who sell merchandise for the storeTracking customer preferences, needs, and buying habits to help identify new products that will appeal to shoppersResponsible for all aspects of running a retail store including merchandising, hiring and training staff, and maintaining inventory levelsManaging the accounting operations of the store, including tracking sales numbers and recording transactionsEstablishing relationships with members of the community who can help promote the store through events or other meansDeveloping marketing strategies for the store, including advertising campaigns and social media outreachProvide customer service to clients and customers by assisting them with selecting items that suit their taste and needs. Show less

      • Deputy Boutique Manager

        Aug 2023 - Sept 2024
      • Assistant Boutique Manager

        Mar 2023 - Jul 2023
      • Sales Associate

        Dec 2021 - Feb 2023
  • Licenses & Certifications