Experience

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  Reeves eye clinic

  May 2011 - Dec 2017

  It support specialist

  On CallSupport and maintenance of Medisoft including user training. Setup interface of NC Tracks Medicare billing system. Established compatibility with third party software products. Diagnosed and troubleshooter Windows application & processing problems and applied solutions to increase company efficiency. Ensured network, system and data availability and integrity through preventative maintenance and upgrades and security information. Managed firewall, network monitoring and server monitoring both on- and off-site. Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects. Recommended network security implementation and standards to management. Deploy EMR EZchart, Server & Client software and secure network in order to protect patient data. Remote Access Support Show less

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  Comtech

  Jan 2013 - Dec 2017

  It support specialist

  On CallInstallation & Maintenance Racks on data center – Company Peak10 Replace Data Node (Data Center) – Company Peak10 Installation and configuration POS VeriFone – Company Tractor Supply Installation new Ethernet network, (Router, Switches, Internet Broadband), configuration desktop, laptops and printers – Company – Lumber Liquidators (Multiple Locations)

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  Elite cleaners

  Jan 2013 - now

  It support specialist & logistic

  Supporting 60 users, and 8 locations, Support & Installation of DVR Camera Systems – Total 30 Cameras, Support Windows 10 Pc – Pro, Thermal printers, Barcode Scanners, Ethernet Networks, Linksys Routers, Support GPS car track systems. Inventory control issues; secured clearance to purchase, implement, and maintain bar-coded inventory/tracking system for plant and 7 locations. Installed and currently maintain security camera systems for multiple locations. Accomplished significant cost savings on plant automation project through acquisition of hardware, contract negotiation with vendors, and ability to complete portions of install autonomously. Implement company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. (PCI, DSS) Developed work-flow charts and diagrams to ensure production team compliance with client deadlines. Show less

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  Charlotte dermatology

  Jan 2014 - Dec 2014

  It support specialist

  Maintenance and optimization of Surgery unit database (MOHS) Hired to design and implement new server standards applications as consultant after many attempts at server optimization by contracted IT Company. Use of eClinicalWorks and EMA (Modernizing Medicine) EMR systems. Validated, optimized, and implemented use of Windows-based tablets with ECW. Recommend architectural improvements, design solutions and integration solutions to include all 5 practice locations. Manage firewall, network monitoring and server monitoring both on- and off-site. Provided documentation on start-up, shut down and first level troubleshooting of processes to staff. Configuration of multiple platforms allowing physician use of tablets for patient care and records accessibility in any setting. Established compatibility with third party software products. Serve as liaison and technical contact for EMR vendors on projects as needed Show less

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  Puretech systems

  Jul 2019 - now

  Application specialist