Experience

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  Caritas health shield

  Nov 2007 - Jan 2010

  Customer relations specialist

  • Deal directly with the customers.(face to face)• Identify and assess customers’ needs to achieve satisfaction• Opens customer accounts by recording account information.• Maintains customer records by updating account information.

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  Teletech philippines

  Mar 2010 - Jun 2011

  Customer service representative
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  Convergys

  Mar 2016 - Oct 2017

  Customer service representative

  • Resolve issues with services under AT&T Prepaid• Resolve issues with network coverage, device• Resolve customer complaints or dissatisfactions• Basic billing and retention support