Ivy Seriritan

Ivy Seriritan

Customer Relations Specialist

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location of Ivy SeriritanMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Customer Service Representative | Virtual Assistant

  • Education

    • Our Lady of Fatima University

      2002 - 2006
      Bachelor's degree Family Practice Nurse/Nursing
  • Experience

    • Caritas Health Shield

      Nov 2007 - Jan 2010
      Customer Relations Specialist

      • Deal directly with the customers.(face to face)• Identify and assess customers’ needs to achieve satisfaction• Opens customer accounts by recording account information.• Maintains customer records by updating account information.

    • TeleTech Philippines

      Mar 2010 - Jun 2011
      Customer Service Representative
    • Convergys

      Mar 2016 - Oct 2017
      Customer Service Representative

      • Resolve issues with services under AT&T Prepaid• Resolve issues with network coverage, device• Resolve customer complaints or dissatisfactions• Basic billing and retention support

  • Licenses & Certifications