Anar Alakbarov

Experience

• 

  Nar (Azerfon)

  Dec 2009 - Apr 2020

  Receiving churn customers data from LTM group,provide retention while calling them and further preparation of relevant reports;Hard advertisement of current products,campaigns,services and by means of it increase of their usage;Conducting market research surveys,analysis of markets,observing market situations (weak and high points) of our and opponent companies,preparation of relevant reports and final provision of information to Marketing division;Comply with certain standards of customer service;Explain products or services and prices,and answer customers' questions;Increase of corporate customers,contact with other Corporates and Juridical persons, presentation of Nar services,numbers;Deliver prepared sales talks,reading from scripts that describe products or services,in order to persuade potential customers to purchase a product or service or to make a donation;Assistance to the agent to solve the difficult case and answer all upcoming questions while its necessary;Receiving potential customers data from KAM group after calling preparing reports;Monthly performance appraisal of Telesales team employees;Development of Telesales team employees,preparation of corresponding development program;Participation in projects,responsibilities;Cascade company strategies,targets,and priorities down to employees and contribute to identification of Company strategies and priorities/Coordination meetings;Strategy Planning meetings;Measure,reward and disciplinary punish the performance toward Company Policies and Values; Provide workload distribution and accurate job designs in parallel with company strategy;Identify employee grades and adjust salaries according to the performance results and as required by internal procedures,bonus matrix;Suggest structural changes within group when necessary to provide effective execution of work;Keeping coordination with the other departments and groups,build relations between top management of the company and group employees; Show less

  • Sales Division Director

    Nov 2018 - Apr 2020

  • Business Intelligence and Business Development Director

    Apr 2018 - Nov 2018

  • Manager of Partner Management

    Jun 2017 - Apr 2018

  • Telesales and Retention Unit Manager

    Jul 2015 - Jun 2017

  • Telesales and Retention Group Supervisor

    Sept 2014 - Jul 2015

  • Telesales and Churn Management group Team Leader

    Nov 2012 - Sept 2014

  • Call Center Representative

    Dec 2009 - Nov 2012
• 

  Aznar

  Jul 2020 - now

  Chief Commercial Officer/Member of Board