Sheikh Islam

Sheikh Islam

Field Services Engineer

Followers of Sheikh Islam152 followers
location of Sheikh IslamPickering, Ontario, Canada

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  • Timeline

  • About me

    Payment service officer, ESDC Government of Canada

  • Education

    • Centennial College

      2003 -
      Advance Diploma in Engineering Technology Computer Technology/Computer Systems Technology
    • Dhaka Polytechnic Institute

      1997 - 2001
      Diploma in engineering Computer Technology/Computer Systems Technology
  • Experience

    • De La Rue

      Mar 2004 - Jul 2007
      Field Services Engineer

       Provide repair and service support in customer’s location, working with ABM(Automated Bank Machine), Teller Cash dispensing(TCD) machine, Teller Cash Recycling(TCR) machine, Coin Wrapper Machine, Cash Counting machine and other related products in a break/fix mode and production products in a preventative maintenance mode within a assigned Territory and SLA. Service Customer’s including all Banks in Canada, Casino, all other major financial institution and any organization needs Automated services. Performed the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance. communicate with customers the status of their current service call and address any other service concerns they may have with the product. Present a professional image in all interactions and behaviours. Provide timely and courteous customer service to facilitate customer satisfaction. Show less

    • NCR Corporation

      Aug 2007 - Jun 2018
      Customer Support Engineer

      Embedded/ Electromechanical System support  Be a Customer representative working at customer premises as a resident engineer perform work on products and services of high complexity, specifically financial/ATM products; Make repairs and replace components on Tier II equipment such as PCs, workstations, and peripherals, printers, front-end POS systems, self-checkout system. Lottery system(OLG)Second level Maintenance on ATMs and kiosks, and single pocket proof encoders Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor/major repairs and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within a financial institution. Managed data and network solutions, cloud computing, security solutions and integrated information and communication technology, Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs. Retail industry system refresh project, software deployment (McDonald, Sobeys, Starbucks, Home Depot etc). Conduct training for new technology or user, building outstanding customer care and services. Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records. Management of assigned parts, tools and any other assets provided. Network/ Data Centre support  Practical experience with the Windows Server family 2008/2012/2016 * Intimate knowledge of all current Microsoft Desktop Operating Systems * Extensive experience with Active Directory, DNS, and DHCP * Experience with network firewall and routing equipment. * Experience with VOIP (Troubleshooting and Installation) * Experience in the IT Managed Service Industry. networking concepts (LAN/WAN), configuring, testing, and troubleshooting secure wireless local area networks, Client-Server application architecture, Relational Database design, SQL development. Show less

    • Diebold Nixdorf

      Jun 2018 - Feb 2022
      Senior Field Service Engineer
    • Employment and Social Development Canada

      Feb 2022 - now
      Payment service officer
  • Licenses & Certifications

    • Introduction to Cybersecurity

      Cisco
      Mar 2021
      View certificate certificate
    • ARxIUM MedSelect Flex certified Engineer

      ARxIUM
      Sept 2019
    • (ISC)² Candidate

      (ISC)²
      Jun 2023
      View certificate certificate
    • ARxIUM AutoMed Elite certified Engineer

      ARxIUM
      Jun 2019
    • CINEO ATM Certified Engineer

      Diebold Nixdorf
      Sept 2018
    • CINEO POS certified Engineer

      Diebold Nixdorf
      Feb 2019
    • CINEO CRS Certified Engineer

      Diebold Nixdorf
      Oct 2019
    • CINEO ATS certified Engineer

      Diebold Nixdorf
      Feb 2019
    • ICASH 15/15E certified Engineer

      Diebold Nixdorf
      Feb 2019
    • CCTRS

      Cisco
      Jun 2015
  • Volunteer Experience

    • IT Support

      Issued by Children's Aid Society of Toronto on Jun 2003
      Children's Aid Society of TorontoAssociated with Sheikh Islam