Sheikh Islam

Experience

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  De La Rue

  Mar 2004 - Jul 2007

  Field Services Engineer

   Provide repair and service support in customer’s location, working with ABM(Automated Bank Machine), Teller Cash dispensing(TCD) machine, Teller Cash Recycling(TCR) machine, Coin Wrapper Machine, Cash Counting machine and other related products in a break/fix mode and production products in a preventative maintenance mode within a assigned Territory and SLA. Service Customer’s including all Banks in Canada, Casino, all other major financial institution and any organization needs Automated services. Performed the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance. communicate with customers the status of their current service call and address any other service concerns they may have with the product. Present a professional image in all interactions and behaviours. Provide timely and courteous customer service to facilitate customer satisfaction. Show less

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  NCR Corporation

  Aug 2007 - Jun 2018

  Customer Support Engineer

  Embedded/ Electromechanical System support  Be a Customer representative working at customer premises as a resident engineer perform work on products and services of high complexity, specifically financial/ATM products; Make repairs and replace components on Tier II equipment such as PCs, workstations, and peripherals, printers, front-end POS systems, self-checkout system. Lottery system(OLG)Second level Maintenance on ATMs and kiosks, and single pocket proof encoders Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes minor/major repairs and replaces components (at the module level); Follows appropriate security procedures when working with ATM's and or within a financial institution. Managed data and network solutions, cloud computing, security solutions and integrated information and communication technology, Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs. Retail industry system refresh project, software deployment (McDonald, Sobeys, Starbucks, Home Depot etc). Conduct training for new technology or user, building outstanding customer care and services. Accurately report all activities and time using the prescribed methodology to ensure accurate customer records and internal records. Management of assigned parts, tools and any other assets provided. Network/ Data Centre support  Practical experience with the Windows Server family 2008/2012/2016 * Intimate knowledge of all current Microsoft Desktop Operating Systems * Extensive experience with Active Directory, DNS, and DHCP * Experience with network firewall and routing equipment. * Experience with VOIP (Troubleshooting and Installation) * Experience in the IT Managed Service Industry. networking concepts (LAN/WAN), configuring, testing, and troubleshooting secure wireless local area networks, Client-Server application architecture, Relational Database design, SQL development. Show less

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  Diebold Nixdorf

  Jun 2018 - Feb 2022

  Senior Field Service Engineer
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  Employment and Social Development Canada

  Feb 2022 - now

  Payment service officer