Lisa Robison

Experience

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  Auburn University Libraries

  Aug 2013 - Dec 2015

  Circulation and Inventory Specialist

  Awarded Auburn University Student Employees of the Year - January 2015• Recognized by Auburn University as an outstanding student employee on campus, exemplifying superior leadership and communication skills and excellent work ethic. • Managed daily inventory of library collection of 3 million books.• Led summer effort of the "Big Shift Project" to relocate 50,000 books and special collections.• Created a resource recycling program to relocate old books to libraries in underprivileged areas. • Assisted library patrons with catalogue searches and checkouts. Show less

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  Marriott Vacations Worldwide

  Jan 2016 - May 2016

  Corporate Affairs & Communications Intern

  • Helped plan and execute MVWC’s primary social responsibility event, The Caring Classic golf event. • Implemented social media campaign that surpassed publicity goals for landmark centennial on a resort property.• Wrote press materials for new resort acquisitions, which included press releases, FAQ’s, and fact sheets. • Created content for annual corporate social responsibility report, the #MVWay. • Responsible for implementing Twitter channel strategy including content, distribution, monitoring, competitor research, analysis and reporting. • Compiled targeted media lists through Cision.• Formed business plans for upcoming PR campaigns and corporate events. Show less

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  Orlando Magic NBA Team

  Aug 2016 - Jul 2021

  Premium Guest Services Team Lead

  Company Ownership Guide Ambassador to the company owners, chairman and VIP clients.• Delivered premium customer service and ensured flawless execution of live events• Oversaw 20+ Guest Services Representatives during all Amway center events including sports games, concerts and special events; provided training, direction and feedback• Excel in a fast-paced environment – managed premium season ticket holder requests on all suite and event levels; problem solved unforeseen issues in a professional and timely manner• Fostered relationships with corporate sponsors and premium clients to create legendary experiences• Worked with cross-functional departments including food service, facilities and operations to ensure event success Show less

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  Rifle Paper Co.

  Aug 2016 - Dec 2016

  Assembly Specialist

  • Fulfill key account orders with exceptional attention to detail• Organize and inventory materials for warehousing operation, note discrepancies for quality control• Assist store with retail and merchandising requests; deliver outstanding customer experience

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  Lake Nona Realty

  Apr 2017 - Mar 2019

  Sales And Marketing Specialist

  I contributed to the overall effectiveness of sales and transactions with Lake Nona Realty to surpass goal-oriented results.• Supported sales team through strategic data analysis and targeted marketing materials; sales surpassed goals• Created all marketing content and luxury property listing information including photography, videos, sales materials, website and social media and property listings for direct-to-consumer digital and print communications • Generated and analyzed monthly, quarterly and annual sales reports for marketing communication effectiveness• Coordinated logistics of realty events: event planning, client and vendor communication, day-of implementation• Managed and updated client registration database and potential prospect lists Show less

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  Johnson & Johnson

  Mar 2019 - Jan 2022

  Program Coordinator

  • Plan and execute all components of the client’s experience; guarantee facility readiness and delivery implementation for all in-person and virtual training programs that are part of the leadership development portfolio• Ensure brand standards and best-in-class service across all client touch points – written and in-person• Build key corporate partner relationships with C-suite and global executive leadership• Created full-cycle processes to deliver programs across multiple digital platforms, ensuring business continuity during the pandemic, achieving record-breaking revenues and goals in 2020• Key team member in converting business operations from in-person to virtual delivery in less than 50 days• Expertise in producing virtual meetings and events on Zoom, Microsoft Teams and other digital meeting platforms• Collect and interpret client survey data to track trends and scores to affect change in business delivery; create and present quarterly summaries of company research including NPS score analytics• Create and maintain the organizational system for branded products. Conduct product quality control for all inventory items, maintaining high-quality brand standards with a keen eye and attention to detail. Show less

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  Marriott Vacations Worldwide

  Jun 2022 - now

  - Redesigned and Scaled Sale Executive Training Curriculum of Programs: Led a cross-functional project team to revamp and deploy the training and development programs globally, resulting in improved learning engagement and sales performance.- Implemented Data-Driven Reporting: Established robust survey evaluation and reporting processes using Qualtrics, contributing to a 15% increase in training effectiveness through continuous feedback.- Fostered Stakeholder Collaboration: Partnered with leaders across Marketing & Sales to assess training needs, leading to the development of tailored training solutions that align with organizational goals. Show less - Managed Global Onboarding Programs: Coordinated onboarding for Marketing & Sales teams, achieving a 20% reduction in training duration by streamlining schedules and resolving challenges proactively.- Process Improvement Through Iterative Updates: Used data insights from surveys to implement agile improvements to the onboarding program, increasing participant satisfaction by 12%.- Enhanced Cross-Functional Communication: Collaborated with key stakeholders to refine and expand program content, ensuring relevance and quality in every iteration. Show less

  • Program Manager

    May 2023 - now

  • Program Coordinator

    Jun 2022 - May 2023