David M

Experience

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  SEGA Europe

  Jul 2007 - Sept 2007

  QA Technician

  Summer temporary position during university study

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  Clinton Cards

  Apr 2009 - Apr 2010

  IT Support Specialist
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  Press Association

  Apr 2010 - Mar 2012

  2nd Line IT Support Specialist
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  GroupM

  Mar 2012 - Feb 2015

  Following recognition from previous role working with the global infrastructure teams, I moved into this infrastructure role, it served as a launchpad for ongoing career trajectory into InfrastructureIt involved providing Infrastructure support to Local IT markets Globally within GroupM in a follow the sun model with bases in NYC, London and Hong Kong

  • Global Infrastructure Operations Engineer

    Apr 2014 - Feb 2015

  • 2nd Line Engineer

    Mar 2012 - Apr 2014
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  IPsoft

  Feb 2015 - Apr 2018

  Team Leader & Technical Executive (SC Cleared)

  * Operationally responsbile for IPsoft's Automation & Infrastructure offering in the Windows area for our Atos partnership with public sector clients* Overall responsibility for all Atos UK accounts, line management of technical leads for individual accounts* Operating with an automation mindset, making sure the team also follows this ethos to make us more efficient * Helping to transform the clients approach to infrastructure management* Helping to onboard new clients to the IPcenter platform, responsbility for ensuring KT sessions are completed and identifiying automation opportunites* Maintaining positive client relationships with respective technology leads on the client side, helping to attain benefits where possible* Making sure key internal and customer KPI's/SLA's are met Show less

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  Ocado Technology

  Apr 2018 - Mar 2024

  * Strategy leader for Azure Cloud, Core Infrastructure, Zero-Trust /SASE, Identity and EUC within Group IT at Ocado *Integrated acquired companies technology into Ocado removing duplication, also lead technology strategy around divestiture work* Moved from traditional on-prem infrastructure management approaches to cloud (Azure), infra as code (Terraform, Powershell DSC) * Leading JML process improvements with a focus on end user experience and compliance, extensive work with Workday as master data source* Moved MDM to cloud native approach from on-prem approach and decoupled from On-Prem systems, implemented zero-touch provisioning approaches to reduce IT involvement in onboarding* Through redesign in operational sites and new sites, lowered costs and simplified build* Management and proposal of key budget to deliver roadmaps and drive forward strategy* Leadership of multiple teams and their talented leaders, coaching and mentoring * Scoping, definition and driving of key projects and programmes, working closely with Business Analysts and Project Managers* Key control owner and contributor for SOC2 compliance accreditation by enabling and providing ability to adhere to controls by investing in technology and leveraging existing tech stack * Outsourcing of legacy application management to move key Ocado talent to new and higher value missions Show less * Leading a team of highly skilled Infrastructure Engineers that is currently responsible for all Windows infrastructure within Ocado*Nurturing and developing talent within the team to drive success and enable agility* Responsible for Office and Warehouse based systems both in the UK and Internationally* Adopting public cloud where possible and ensuring the service offering is of an excellent standard for Ocado Group, pivoting from on-prem to cloud focused services* Moving the the identity plane to the cloud, reducing dependencies on enterprise networks and fixed sites *Managing the VMware private cloud platform within Ocado* Establishing Azure public cloud and transforming our processes towards an IaC/WinOps/DevOps (Terraform and DSC) approach utilising source control and pipelines* Working with AD/AzureAD/In-House tooling to ensure a smooth collaboration and identity experience for Ocado employees* Operating with an automation/efficiency mindset, making sure the team also follows this ethos to make us more efficient * Working to continually improve ITSM processes utilising ITIL v4 framework to guide this change* Maintaining positive relationships with respective technology leads within Ocado to ensure we provide the best service we can* Introducing a new monitoring platform for our infrastructure to improve reliability and availability * Working with Citrix and Thin Client technologies to deliver applications at scale Show less

  • IT Infrastructure Services Manager

    Sept 2020 - Mar 2024

  • IT Infrastructure Team Lead

    Apr 2018 - Sept 2020
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  Sports Interactive (SI)

  Mar 2024 - now

  Cloud and Infrastructure Manager

  Leader of the Core and Build Infrastructure Engineering area at SI. SI is part of the SEGA Europe family of studios alongside Creative Assembly, Two-Point Studios and SEGA HardlightMember of Departmental Leadership Team, a cross-functional group of senior leaders.Currently focused on cloud enablement, infrastructure modernisation, automation, continual improvement and future strategy.