Clemence Benchehida

Experience

• 

  Unifrance Film International

  Jan 2007 - Mar 2007

  CONTENT MANAGER

  Contente writting : Artists Biography, Portfolios and Photographies on Unifrance Database. Photoshop Use.

• 

  Institut Catholique de Paris

  Sept 2007 - Jul 2008

  Administrativ Secretary

  For Education Department of the University : Schedules, Students Files Management. For Accounts Department : Subscription Files Management etc.

• 

  Thomson-Reuters

  Sept 2008 - Jan 2009

  Reception Team Manager

  In charge of a 3 persons team : - Customers reception - Business Travel Management- Business Meals and Meetings

• 

  Unifrance Film International

  Jan 2009 - Jan 2009

  International Press Agent Assistant

  For the event "Les rendez-vous de Janvier" : supervision of artists during the festival (Film director, actors) and foreign journalists. Schedules management.

• 

  Oakville Potatoes

  May 2009 - Jan 2009

  Event Management

  Team Building - 20 persons : Week-end on Houseboats.Budget, Equipments Management, Contractors Organization. "Get Together" : On Friday nights, Shared meals with all the employees ( Factory and Farm)Goal : Get together Local workers and Backpackers

• 

  TDF

  May 2011 - Jul 2012

  Digital Project Manager

  - Project Management : Two websites ( TDF France & TDF Group) redesign : Online Communication Strategy, Content Management, Functional Specifications, Call for bids, provisional planning, Budget etc. ) Event websites for Internal and External Communication ( The "We love Radio Project" - Event website with live broacasting of a radio show)- Website Management : Updates, Content Writting (Newsbrief in french and english), CMS Joomla! & Wordpress, Banners for SEA

• 

  Independant Consultant

  Mar 2013 - Sept 2013

  Online Communication Consultant

  For Entrecom (Communication Agency) :- Launch of ICDC Intranet (Content creation and organisation)- Communication and Digital Strategy Consulting on different projectsFor Les Atomes Crochus (Association) : - Website design and development

• 

  Google

  Sept 2013 - Jan 2016

  Google ETOSupporting Communication and Digital Agencies (+60 in portfolio) start or develop advertising online (SMBs).Launched more 100 adwords campaigns (yearly investments : 20K - 350K) working with account managers.Strategic Support : - Sales proposals (Appropriate Google Tools to reach customers' goals regarding their market and target. Adapted investments to drive their business'growth) Trainings :- Sales Pitch- Tools / Beta Presentations (Search, Display, Shopping, Youtube, Mobile, Retargeting)Business Support : - Define and implement quarterly business Plans to increase revenues for agencies- Advise agencies on their SEM business offersMarketing Presentations : - Speaker for Products or Digital trends PresentationsTeam Results : Award of the "Best Vendor" EMEA - Q2 2015Individual Results : Top Performer in Q1 (achieved 135%) and Q2 2015 (achieved 185%) Mostrar menos

  • Agency Relationship Manager

    Jan 2014 - Jan 2016

  • Business Developper

    Sept 2013 - Mar 2014
• 

  Contentza - Native Advertising Plateform

  Sept 2016 - Jan 2018

  Senior Account Manager

  Onboarding and Managing Clients (+50 Publishers & Advertisers )Publishers : - Monetizing their content with appropriate formats (up to 20K monthly)- Optimizing widgets to match customer's needAdvertisers : - CPC, CPA, CPL Campaigns (+200 - Monthly investments up to 20K)- Campaigns creation and follow-up (Tracking, Report Results, Up-sale)

• 

  Independant

  Jan 2018 - Sept 2019

  Digital Change Consultant

  Helping companies to enhance their efficiency with digital toolsDetecting improvement pointsRefining communication tools (Digital solutions benchmark)Improving sales follow-up

• 

  Carts Guru

  Sept 2019 - Jan 2021

  Key Account Manager - FR / SP Market

  Carts Guru helps e-merchants develop their business by using marketing automation. With Carts Guru’s multi-channel marketing software, ecommerce sites recover abandoned carts, increase LTV and win customer loyalty.For French, Spanish and US marketCustomer onboarding, training and support to reinforce product adoption and customer satisfactionCoordinate with sales team (contracts, pricing) & Technical team (tests, product improvment)Ensure customers’s stick and renew with strategic growth opportunities (QBRs, account strategic development, results monitoring) Mostrar menos

• 

  Dynatrace

  Jan 2022 - now

  • Senior Customer Success Manager

    Jan 2023 - now

  • Customer Success Manager - UK

    Jan 2022 - Jul 2023