Charlene Joy Tapia

Experience

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  TaskUs

  May 2015 - Nov 2015

  E-mail Support Representative (Document Controller)

  • Process the documents of the applicant drivers in Uber Account (Documents: Driver's License, Vehicle Registration, Insurance, Vehicle Plate Number)• Review the documents if it is considered to be approved or rejected based on the standard requirements of the account• Validate all the data in the documents using the provided tools and resources• Ensure that all the documents have no error• Hit the target quota of 300 documents per day

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  SM Supermalls

  Dec 2015 - Dec 2016

  Lease Admin cum Executive Assistant

  • Schedule executive’s appointments, board meetings, conferences etc.• Prepare agendas for meetings and arrange conference rooms• Handle confidential documents ensuring they remain secure• Receive and screen phone calls and redirect them when appropriate• Handle and prioritize all outgoing or incoming correspondence (e-mail, memos, letters, packages etc.)• Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders• Maintain electronic and paper records ensuring information is organized and easily accessible• Conduct research and prepare presentations or reports as assigned• Provide administrative and clerical support to departments or individuals Show less

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  HSC Transport

  Mar 2017 - Jan 2018

  Secretary

  • Answer phone calls and redirect them when necessary• Handle all outgoing or incoming correspondence (e-mail, letters, packages etc.)• Typing, preparing and collating reports• Develop and maintain a filing system• Prepare and disseminate correspondence, memos and forms• Perform administrative tasks, including filing and photocopying

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  AQAAR - Ajman Properties Corporation

  Feb 2018 - May 2019

  Leasing Administrator

  • Researching for prospective retail tenants for Grand Mall and Ajman Corniche Residences (ACR)• Sending email to retailers regarding the information about Grand Mall and Ajman Corniche Residences (ACR)• Contacting Operations Manager of different brands to offer a unit location in Grand Mall and Ajman Corniche Residences (ACR)• Preparing the lease proposal for the interested retailers and sending it to them through email• Setting up the meeting between the Mall Manager and the interested retailer to have a further discussion about the retail opportunity in Grand Mall and Ajman Corniche Residences (ACR)• Following up the retailer for any update• Answering incoming calls for any inquiries in leasing• Updating and maintaining lease information in salesforce system• Maintaining the filing system of all lease documents• Assisting the mall manager for any leasing support, lease coordination and lease administration Show less

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  Al Majid Property

  Jun 2019 - now

  Leasing Coordinator

  • Prepare all tenancy related documents and ensure timely dispatch and collection.• Track the lease documentation including proposals, booking agreements, lease contacts, receipts & supporting documentation and ensure proper filing in both physical and digital forms as directed.• Updating and maintaining of the CRM system, including updating opportunities, leads, tasks and other relevant information as directed.• Maintain accurate list of prospective retailers, leased retailers and all other contracts which could be useful for the project or future projects.• Updating the Retailer and Mall database as directed.• Updating retailer mix and merchandise mix floorplans as directed.• Canvass and prospect for suitable retailers based on the agreed merchandise mix for the project through desktop research, cold calling and visiting other retail projects.• Sending relevant marketing collateral to prospective retailers as directed.• Generating requested reports based on predefined report templates.• Coordinating meetings.• Maintain document checklist.• Support the leasing activities as directed.• Prepare periodic reports of prospecting and leasing activities as directed. Show less