Adam Yedlin

Experience

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  US Navy

  Jul 2005 - Jul 2009

  Gunner's Mate Second Class

  Received Letter of Commendation from Commanding Officer for professional achievement in the superior performance of duties.Maintained cache of numerous small arms weapons in addition to hydraulic and pneumatic systems of the MK 45 54 caliber lightweight gun mount.Trained and supervised hundreds of personnel in proper handling and firing of weapons.

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  Walmart

  Jun 2009 - Jul 2010

  Connection Center Associate

  Provide exceptional customer service.Accurately process and reconcile daily transactions.Contribute to the appearance, organization, and neatness of the location.Explained cellular devices, cellular plans, and established contracts.

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  Sprint

  Aug 2010 - Feb 2013

  Retail Sales Associate

  Consistently one of the store’s top performers.Ensured an excellent customer experience while within the store.Provided a consultative sales approach to meet customer’s needs.Met monthly sales goals and quotas. Trained new personnel in systems and procedures.

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  NHTI - Concord's Community College

  Jul 2014 - May 2017

  Technical Support Specialist

  Installed and configured System Center Configuration Manager.Instrumental in converting multiple classrooms to thin-clients.Broke down and set up PCs in the PC labs.Answered basic technical support calls and trouble tickets to provide required support.Escalated support calls and trouble tickets to other support groups.Documented troubleshooting steps and detailed description of end user incidents and requests.Assisted faculty as requested during computer classroom lab sessions.Provided support for non-academic computer systems as requested.Performed minor repairs to computers and other equipment as requested.Performed software and hardware installs to campus computers and other equipment as requested. Show less

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  Community College System of New Hampshire (CCSNH)

  May 2017 - now

  Network Support Technician

  Performs repair, maintenance and installation of switches, routers, access points, and firewalls.Provide Tier 2 support for CCSNH network issues.Works with network vendors on escalations.Maintain inventory of CCSNH network equipment.Provide instructions and procedures to end users on the use of CCSNH network systems.Recieves telephone, email, and personal help desk inquires. Records help desk activities, troubleshoots hardware, software, and network problems as appropriate. Show less