Suzanna Oleynik

Experience

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  A&L Transportation

  Mar 2014 - Dec 2018

  Executive Assistant

  • Interacted with multiple brokerage companies via phone and email to negotiate contracted loads for drivers. • Developed professional relationships with reliable clients and multiple brokers.• Reviewed and filed all incoming invoices, contracts, and other correspondence.• Executed basic bookkeeping tasks when handling all drivers’ income and expenses.• Charted and tracked individual driver’s monthly expenses to determine company losses.• Completed all assigned personal daily tasks for the Executive Partner. Show less

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  Victorinox

  May 2016 - Feb 2017

  Sales Associate

  - Main duty was maintaining and selling company products- Assisted management with the daily track of sales, end of the day store productivity, end of day closing paperwork- Kept up on company progress and release of new product lines

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  Aritzia

  Feb 2017 - Apr 2017

  Stylist

  - Learned to cater and adapt towards each client's diverse fashion choice and styled them accordingly - Built personal client relationships - Increased client lists for personal shopping experiences - Learned to adapt to a competitive and extremely fast-paced working environment - Helped maintain store cleanliness and overall appearance

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  Suttell, Hammer & White

  Dec 2018 - May 2021

  Legal Assistant

  • Investigating and reporting complaints and fraud claims derived from Debtors and/or Opposing Counsel.• Intaking complaints received through regulatory agencies, such as the Better Business Bureau and the Consumer Financial Protection Bureau and coordinating with attorneys to draft and respond to regulatory consumer complaints.• Conducting interviews with potential new team members.• Creating new training material and guidelines for new hire onboarding process, increasing subject matter training efficiency by 50%. • Reviewing, updating and/or creating Firm internal policies to reflect client-specific operational procedures. • Performing internal audits to monitor compliance client-specific operating requirements. • Communicating with various clients to provide investigation results, follow up responses, and remediation for audit purposes. • Creating, analyzing, and presenting complaint trending reports internally and for individual clients, then producing action plans to increase productivity and decrease complaint intake. Show less

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  Amazon

  May 2021 - now

  Legal Assistant