Henry Porter

Experience

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  US Army

  Jan 2008 - May 2011

  IT Specialist (25B)

  Information Technology Specialist installs, operates and maintains computer systems and information technology (IT) networks. Performs system administration (SA) and maintains computers and servers within the computing environment (CE) and the network environment (NE). Performs network administration (NA); installs, configures and maintains network equipment within the network. Installs, operates, and maintains commercial off the shelf (COTS) equipment (i.e. routers, switches, desktop and laptop computers). Provides SA to Tactical Battle Command Servers (TBC Server) in the tactical operations center (TOC). Provides SA and direct support for Content Management. Performs Information Assurance (IA), provides the security services and attributes of availability, authentication, confidentiality, integrity and non-repudiation; Network Operations (NETOPS) Service Desk Management, which includes incident and problem processing, change request processing, availability management and user interaction. Assists in the planning, configuration, management, and monitoring of the wide area network (WAN). Performs Communications Security (COMSEC) Account Management (CAM) IAW AR 380-4. Show less

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  Joon, LLC dba AJIN USA

  Sept 2011 - Mar 2015

  Manufacturing Sales Supervisor

  Oversee inventory and warehouse employees. Manages inventory tracking system to record deliveries, shipments and stock levels. Evaluates deliveries, shipments and product levels to improve inventory control procedures. Analyzes daily product and supply levels to anticipate inventory problems and shortages.

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  Walmart

  Mar 2015 - Jun 2016

  Manager of Sales

  Implements the business plan for assigned area of responsibility by communicating goals and managing staffing and scheduling, assigning duties and coordinating workloads in order to achieve facility goals. Identifies associate, customer, and supplier concerns by listening and consulting with others when needed to determine corrective action to take or make recommendations in order to resolve concerns. Monitors and manages productivity of assigned area of responsibility by preparing, reviewing and analyzing business reports. Maintains quality and safety standards in assigned area of responsibility by ensuring associates are trained on logistics and company policies, standards, and procedures; monitoring associate compliance with logistics and company policies, standards, and procedures; distributing and maintaining procedures and supporting documentation. Supervises and develops associates and leaders in assigned area of responsibility by assigning duties and coordinating workloads, monitoring performance and providing feedback; identifying training and development needs; and participating in the hiring, promotion, coaching, teaching, andevaluation of associates and leaders. Manages the maintenance and installation of systems hardware and software by overseeing the installation of new, replacement, or additional systems; ensuring that the necessary repairs are completed on existing systems; and tracking inventory and ordering system components as needed. Manages the troubleshooting of systems applications by working on systems problem resolution with Information Systems Division and vendors; and supporting the continuing development of current and future systems applications. Show less

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  3M

  Jan 2016 - Apr 2018

  Sales Account Manager

  Manage a portfolio of accounts to achieve goals. Develop positive relationships with clients. Act as the point of contact and handle customers’ individual needs. Generate new business using existing and potential customer networks. Resolve conflicts and provide solutions to customers in a timely manner. Supervise account representatives to ensure sales increase. Report on the status of accounts and transactions. Set and track sales account targets, aligned with company objectives. Monitor sales metrics (e.g., quarterly sales results and annual forecasts). Suggest actions to improve sales performance and identify opportunities for growth. Show less

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  Kelly

  Jun 2018 - Mar 2021

  Senior Technical Specialist

  Provides troubleshooting, configuration, and administration services involving web server configuration, domain name service updates, content distribution network configuration, load balancing configuration and management,

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  Continuum Global Solutions

  May 2022 - Oct 2023

  Customer Service Representative
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  RadicalX

  Oct 2023 - now

  Artificial Intelligence Analyst

  As an Artificial Itelligence Engineer at RadicalX, I am leveraging technologies such as OpenAI and TensorFlow to develop an AI Dev Manager, create algorithms for personalized and adaptive learning, and devise robust anti-cheat and fraud detection systems.

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  Ellucian

  Jan 2024 - now

  Tech Support Technician

  Support Ellucian customers with help over the phone with technical support.