Filipe Pinto Da Cruz

Experience

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  Amathus Beach Hotel Paphos

  Feb 2012 - Aug 2012

  Commis de Rang (Internship)

  - Compliance with Leading Hotels of the World Standards- Service in different outlets of the Hotel (Buffet and À La Carte)- Banquet service with functions up to 400 guests- Food and Beverage service

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  Radisson Blu 1835 Hotel & Thalasso Cannes

  Feb 2013 - Aug 2013

  Front Desk Agent (Internship)

  - Preparation, supervision and billing of groups and congresses, including Cannes International Film Festival, MIPIM, MIPTV, Cannes Lions- Ensuring overall guests satisfaction, handling concerns and complaints- Registering arrivals and assigning rooms- Departure procedure, including all necessary payments- Provide information for room rates and completing reservations- Night Audit procedures (3 weeks)

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  The Yeatman

  Jan 2014 - Jun 2014

  Food and Beverage Cross-Training

  - Restaurant Host: greeting and seating all customers- Dining Room Server: registering all orders, F&B service, food runner, cleaning and set-up tables- Pool Attendant: greeting customers, replacement of towels and sunbeds, preparing all beverages and cocktails- Room Service Server: verifying all in-house and checked-out rooms for any minibar consumption, placement of VIP amenities in the room according to Hotel Standards- Banquet Server: preparing and setting all rooms according to BEOs followed by F&B service Show less

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  Hilton Fort Lauderdale Beach Resort

  Jul 2014 - Jul 2015

  - Responsible for the daily Banquet Operations, currently ranked #2 for Overall Satisfaction for all Hiltons in the Americas, 2014- Managed and overseen a Penthouse Open House at Conrad Fort Lauderdale in April 2015 for over 400 attendees- Understanding and setting all types of banquet functions according to Banquet Event Order - Supervise events and team members throughout service- Act as a single point of contact with the banquet host during the banquet function- Use of Delphi and Micros to prepare Banquet Checks Show less - Responsible for the daily operations of a 3 meal Restaurant, Pool Operations, and In-Room-Dining- Ensure the overall guest satisfaction, resolving guests’ issues and complaints- Forecast staff and scheduling of 30 Front of the House Team Members- Responsible for major holiday reservations with over 80 covers per meal- Ensure that staff adheres to all safety and company’s standards and procedures- Developing strong teamwork within the staff- Profit and Loss Review, Purchasing, Inventory and Pricing Levels Show less

  • Private Dining Supervisor - Manager in Development

    Mar 2015 - Jul 2015

  • Restaurant Supervisor - Manager in Development

    Jul 2014 - Feb 2015
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  The Waldorf Hilton, London

  Aug 2015 - Aug 2017

  - Liaison with all Heads of Department for the Hotel's overall delivery- Creation of bartenders and waiter staff upselling program which increased monthly revenue by 2.5%- Control of the department's annual budget with focusing on Payroll and Beverage KPIs- Communication with clients from site visits to post event- Managing all calendar bookings ensuring all brand standards are adhered to - Decreased Payroll from 11% to 9.9% to meet KPI of 10% of Revenue- Planning, Scheduling and Ordering of operating equipment- Help in the preparation of the department’s annual budgets- Recruit, manage and motivate the members the team- Implementing Health and Safety procedures - Manage all Conference & Banqueting Floor Operations with a yearly Revenue of over £2.5M- Act as a single point of contact with the client before, during and after the event- Ensure compliance of all brand standards- Evaluate clients’ satisfaction levels with a focus on continuous improvement- Planning, Budgeting, Scheduling and Ordering of operating equipment- Strongly committed to team-building and staff development

  • Conference & Events Operations Manager

    Apr 2017 - Aug 2017

  • Assistant Conference & Events Operations Manager

    Apr 2016 - Apr 2017

  • Conference and Events Operations Supervisor

    Aug 2015 - Mar 2016
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  Etc.venues

  Sept 2017 - Oct 2021

  - Grow, train and lead a highly visible and guest driven operations team of 4 direct reports that serves as the face of our guests' operation- Managing high-end events with individual revenues over £500K- Proactively anticipating guests needs by understanding the entire costumer journey map- Increase of 4% year on year CSAT to 92%- Decrease of 42% in Churned employees - Oversee the Venue's Floor Operations with a yearly Revenue of over £7M from Facilities and Food and Beverage to the Events Team with 7 direct reports and over 20 indirect reports- Manage the back-of-house logistics for the entire operations, including our supplies and equipment, staff, and infrastructure- Constantly improvement of processes and assume responsibility for cost savings through careful analysis

  • Senior Operations Manager

    Sept 2019 - Oct 2021

  • Operations Manager

    Sept 2017 - Aug 2019
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  Pride in London

  Feb 2019 - Oct 2019

  Project Manager (Volunteer)

  Working in the Operations Team in charge of Parade Day in July 2019 #PrideJubilee, overseen various projects within the Residence and Business Liaison, communicating with Bar and Restaurant owners and reaching out to every single resident within the Parade route. Close work with Westminster City Council to run a 40K people descent in the streets of London and the operation behind the scenes to give the streets back to the council and the public, on time.

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  SupplyCompass

  Oct 2021 - May 2022

  Customer Success Manager
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  UpSlide

  May 2022 - now

  UpSlide is a team of 100+ passionate professionals with one simple mission: to help people work better! Our leading branding and productivity solution for Microsoft Office helps users in over 60 countries, with a focus on the financial services industry. Hundreds of companies and tens of thousands of happy users, such as KPMG, Deloitte, and BNP Paribas use our smart tools to create outstanding reports and flawless presentations in a matter of clicks.

  • Customer Success Lead

    Jan 2025 - now

  • Senior Customer Success Manager

    Jul 2023 - Feb 2025

  • Customer Success Manager

    May 2022 - Jul 2023