Kapil Kumar

Experience

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  Amity Institute of Competitive Intelligence and Strategic Management

  Mar 2007 - Sept 2013

  Technical Support Agent

  Identifies, investigates, and resolves users problems with computer software and hardware. Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.

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  John Keells BPO Solutions

  Oct 2013 - Mar 2015

  Project Associate

  • Manage the work streams throughout the project life cycle, making sure the team stay motivated.• Works closely with key stakeholders to build, write, and execute requirements across multiple cross-functional projects.• Provide backup solutions whenever necessary.• Reviews regularly projects for progress against goal. Engage with customers to understand business processes, key challenges, and day-to-day workflows.

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  BT

  Mar 2015 - now

  • Responsible for managing IT Infra projects for Central Europe region including SDWAN, MPLS, LAN & WAN solutions in accordance with the project plan for all phases of the project delivery lifecycle including planning, requirements capture, implementation, delivery, testing & acceptance.• Active Risk Management - Identification, Qualitative analysis & Planning of risk responses.• Involved with Stakeholder Management through preparing and presenting performance dashboard to Global Customers.• Ability to review project deliverables for completeness, quality, and compliance with established project standards.• Planning & Coordinating with technical designers for high level & low level designs & also with config engineers for script & implementation before the migration.• Constantly coordinating with Products, Solutions, Field, Revenue Assurance, feasibility, provisioning and support teams to ensure end to end smooth delivery.• Resource booking for implementation (Field Engineer, TDA & Remote engineer). Initiating, leading and implementing the change calls.• Responsible for Process Documentations i.e. Lesson’s learned & updating master tracker. Show less

  • Project Professional

    Nov 2023 - now

  • Project Implementation Coordinator Expert

    Sept 2021 - Oct 2023

  • Project Implementation Coordinator

    Jul 2018 - Aug 2021

  • Subject Matter Expert

    Jul 2016 - Jun 2018

  • Project Associate

    Mar 2015 - Jun 2016