Matthew J. Baker

Experience

• 

  Assumption University

  Mar 2019 - Sept 2019

  COMPASS Orientation Leader and Executive

  Led orientation sessions for groups of incoming first year students - guiding them around campus and helping them to adjust to campus life. Worked to expand on leadership roles by helping to choose the next group of orientation leaders - planning the summer’s orientation activities and training the orientation leaders to lead their own group of first year students.• Led the session on the experience of being a commuter student, creating assurances and solving problems to relieve their concerns around getting to the campus and adjusting to the commuter/college student life style. • Navigated the challenge of shifting to a total virtual orientation program format due to Covid, handling all the training of orientation leaders creating a seamless transition – maintaining the value and purpose of the program. Show less

• 

  New England Sports Center

  Jan 2022 - Apr 2022

  Paid Intern

  Assisted on tournament days – directing teams and spectators with placement while distributing information to spectators. Managed score sheets, tournament standings and scorekeeping during actual hockey games. Organized master list of referees available for games to keep track of tournament score sheets, standings and rules.• Researched their database of Referees to gain the information of knowing which ones were available for tournament games saving time to only hire active professionals. • During the tournaments, monitored and compiled data in order to relay proper information to the teams and spectators to assure it was accurately recorded benefiting team recruitment. Show less

• 

  Total Mortgage Services, LLC

  Aug 2022 - Dec 2022

  Paid Intern

  Administered loan officer information for the main webpage, located shipping addresses to send promotional materials to prospective loan officer hires and setup and assisted in-person informational sessions, events and parties.• Initiated the project of updating the company’s loan officer’s state registration, cross-referencing to achieve the assurance that all information was up to date. Facilitated the knowledge to the customer that the loan officer was registered in the state where they were applying for a loan that solidified a trusted working relationship. • Assisted in recruitment efforts by researching addresses of potential loan officers to send promotion materials to for new hires. Show less

• 

  98.5 The Sports Hub

  Jan 2023 - Apr 2023

  Intern

  Executed administrative support that included call screening of on-air guests of the talk show hosts, created write-ups of descriptions for show podcasts and monitored social media for breaking sports news stories.• Complimented by the hosts and given high marks for work ethic, quick learning, clear communications and extensive sports knowledge in performance reviews. • On average, handled 60 to 120 + calls a day for screening, exceeding the expectation of the station while learning excellent communication skills in handling challenging customers. Show less

• 

  Total Mortgage

  Jan 2024 - now

  Accouting Customer and Vendor Relations