Experience

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  Spi global

  Nov 2004 - Mar 2016

  > Responsible for contributing for the improvement of the business processes by standardizing andstreamlining current state process and implementing new work processes and other technologies.* Presides and/or mediates meetings and discussions whenever issues, concerns, updates andrecommendations are brought up.* Makes business or operational decisions based on the available facts, constraints, and probableconsequences to profitability and targets.* Conducts review, research, and analysis to improve account management process, proceduresand policies.* Suggest action plans, new procedures or strategies that may improve the efficient and effectiveutilization of production facilities thereby improving productivity, accuracy and performance ofthe business units.* Spearheads new process/procedural improvements initiatives/projects.* Evaluates and checks the project in the production floor - program, system, process, and projectmanagement and analyzes information about alternative courses of action in order todetermine which plan will offer the best outcomes. This will be done through process audit.* Identifies process improvement opportunities by applying RCA and other relevant Quality toolsin partnership with the “domain users”* Abstracts, consolidates and standardizes business including process inputs and outputs byleveraging best practices across the unit. Show less > Leads and manages the activities of Transaction Analysts to ensure Productivity and Qualitystandards.* Responsible for leading, organizing, and controlling the work activities of the team in accordancewith the Company’s productivity, quality standards and schedules* Directly monitors the work activities as well as the performance of the team and ensure that thecompany’s productivity/quality standards and schedules are met.* Makes decision in a timely manner and according to approved level of authority with approvalor consultation with superiors accordingly* Coaches subordinates on performance areas as needed Show less > Responsible for analysis, encoding, verifying and modifying records according to the prescribed job standards and specifications and producing high quality database products through efficient and accurate data capturing.* Analysis of source materials for proper data capturing.* Encodes and verifies data in accordance with project schedules and company’s productivity and accuracy standards.* Ensures that all procedures, instructions and processes in the department are followed in conformance with the existing quality system requirements.* Performs other duties as may assigned Show less

  • Business Process Analyst

    Mar 2015 - Mar 2016

  • Team Lead (Mortgage and Auto Insurance Policies)

    Sept 2009 - Feb 2015

  • Transaction Analyst / Encoder

    Nov 2004 - Sept 2009
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  Sunpower corporation

  Apr 2016 - Aug 2019

   Responsible for supporting the Channel Management need of the organization. o Performs various analytical assignments in close coordination with cross-functional teams and process owners.o Can readily provide operations/process analytics requirements (adhoc assignments).o Manages and converts data from CRM (Salesforce), ERP (Oracle) and QlikView into other analytical and reporting tools with the use of Microsoft Excel.o Prepares and dissects analytical requirements in varying frequencies, dimension and audience.o Sets up information tracking system for key performance indicators, new metrics, SLAs, OLAs and processes for supporting specific functional team.o Applies qualitative and quantitative techniques to interpret the data and produce substantiated recommendations including graphical representation of trends and performance.o Communicates to managers and supervisors trends based on statistical reports.o Assists in action planning through monitoring of continuous improvement measures arising from top drivers, pareto, root-cause analysis on enterprise-wide level.o Leads medium to complex projects.o Backs-up and coaches any of the data and business analysts.o Assess reports and improves effectiveness of report templates where necessary.o Interfaces and collaborates with operational counterparts and partners for benchmarking. Show less  Responsible for supporting the Channel Management need of the organization. o Performs various analytical assignments in close coordination with specific business process supported and process owners as well as adhoc assignments. o Prepares and dissects analytical requirements in varying frequencies, dimension and audience.o Manages and converts data from CRM (Salesforce), ERP (Oracle) and QlikView into other analytical and reporting tools with the use of Microsoft Excel.o Sets up information tracking system for key performance indicators, new metrics, SLAs, OLAs and processes for supporting specific functional team.o Applies qualitative and quantitative techniques to interpret the data and produce substantiated recommendations including graphical representation of trends and performance.o Communicates to managers and supervisors trends based on statistical reports.o Performs continuous improvement initiatives.o Supports short-term/simple projects.o Backs-up other Analysts in the team. Show less

  • Senior Analyst | Business Intelligence - Reporting and Analytics

    Dec 2017 - Aug 2019

  • Junior Analyst | Business Intelligence - Reporting and Analytics

    Apr 2016 - Dec 2017
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  Maxeon solar technologies

  Aug 2019 - now

  • Manager | Global Business Analytics and Support Services

    Oct 2023 - now

  • Team Lead | Business Analytics and Support Services

    Aug 2019 - Oct 2023