Salar Faraji

Experience

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  Infotech International Group

  Aug 2012 - Dec 2020

  • Provided first-level technical support to end-users, troubleshooting basic hardware and software issues, assisting with login problems, and answering general IT-related inquiries.• Installed, configured, and maintained computer hardware, peripherals, and software applications (Workstations, printers, scanners, etc.).• Assisted in basic network troubleshooting tasks, verifying network connectivity, resetting network devices, and configuring networks.• Managed user accounts and permissions for various systems and applications.• Assisted the Development team with Infrastructure and network issues.• Ensured security and virus protection. Show less

  • Field service engineer and Technical administrator

    Jun 2016 - Dec 2020

  • Information Technology Support Assistant

    Aug 2012 - Jun 2016
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  Dotin

  Dec 2020 - Dec 2021

  Core Banking Systems Support Specialist

  • Logged and managed support tickets using Jira service desk, ensuring timely resolution and proper documentation.• Analysed and distributed tickets to relevant teams.• Managed and prioritised multiple tasks to meet deadlines.• Provided technical support to end-users, troubleshooting issues, and delivering solutions.• Maintained and updated systems to ensure stability, security, and compliance with regulatory requirements.• Collaborated with other IT teams to integrate systems with enterprise systems, such as payment gateways, online banking, and mobile banking applications.• Conducted system testing and quality assurance.• Documented procedures and processes, including user manuals and technical guides.• Analysed system performance data and identified areas for improvement.• Tested and analysed solutions for UX and UI enhancement.• Maintained and updated technical documentation.• Assisted the 1st line support team during staff shortages.• Provided clear updates on progress to customers. Show less

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  Brunel University London

  Jan 2022 - Feb 2023

  Master’s Student

  MSc Wireless and Computer Communication Networks (WCCN)

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  Rohamweb

  Feb 2023 - Nov 2023

  Information Technology Help Desk Analyst

  • Responded and resolved inquiries via ticketing system, live chat, phone, and email in a timely manner, adhering to organizational standards.• Analysed and distributed tickets to relevant teams, and logged, managed, and tracked user inquiries and resolutions.• Proficient in diagnosing and resolving technical issues, providing effective solutions to end-users.• Monitored and ensured the quality of service delivered.• Diagnosed and troubleshooted end-user software problems, including testing proposed fixes for resolution.• Skilled in maintaining accurate records of user inquiries, solutions, and troubleshooting procedures.• Configured networking and firewall settings for secure user connectivity.• Utilized remote support tools like TeamViewer and AnyDesk.• Facilitated communication between the Service Desk and other IT teams.• Conducted software testing to enhance UX and UI. Show less

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  London School of Science & Technology (LSST)

  Nov 2023 - now

  Information Technology Support Engineer
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  Fairfield School of Business - (FSB)

  Apr 2024 - now

  Information Technology Support Engineer & VLE Administrator