Natalia Wolak

Experience

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  Laboratorium Kosmetyczne Dr Irena Eris Sp. z o.o

  Feb 2008 - May 2010

  Sales consultant of products section Dr Irena Eris, In Cell

  - active products selling, merchandising, sales reporting- training workers of drug stores like Superpharm, Sephora, Douglas- coordinating an audit auction ‘Mystery Client’ – area of Lower Silesia

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  Dr Irena Eris

  May 2010 - Dec 2010

  Receptionist (Kosmetyczny Instytut Dr Irena Eris)

  - selling cosmetics products, beauty and dermatological treatments - direct and phone customer service- organizing beauticians working time- reviewing and describing invoices- cooperating with the suppliers, advertising agencies, cleaning companies- supplying Institute with cosmetics, dermatological and cleaning products- maintaining contacts between Institute and Central Office- managing Institute’s website- creating a beauty promotions for the month Show less

• 

  Biomet 3i

  Dec 2010 - Mar 2019

  - Handling email, telephone, personal orders (national and foreign); giving information about the products, courses, outstanding balances- cooperating with the city couriers- monitoring a process of an individual customer’s promotions (opening and closing promotions)- preparing surgical units, surgical kits for a dental surgeries, checking returns- completing and verification of a data base- servicing mailing program (AnoMail)- ordering office supplies (searching and checking the best prices)- preparing training materials for sales representatives- conducting hotel reservations, negotiations of room’s prices for a group reservations- booking flights for managers- taking care of foreign guests- sightseeing, taxis, individual wishes- organizing logistics for the big events like Central European Implant Academy, PASE, WDI, OSIS, CEDE Poznań- preparing surgical and restorative elements for courses, events and presentations at the doctor’s clinic Show less

  • Customer service (Dental Depot Wasio)

    Jun 2011 - Mar 2019

  • Education Department Employee (Dental Depot Wasio)

    Dec 2010 - Jun 2011
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  Align Technology

  Apr 2019 - now

  - temporary position (replacing on maternity leave)- prepared CS department for the split of CEE region (PL + CEBI)- created and lead PL CS structure (system changes in SFDC, CISCO etc. + team leading)- prepared CS team for an introduction of new product in PL portfolio- Invisalign GO (gathered proper information about new product, organized internal calls/ trainings with other experienced CS EMEA teams) - active participation in onboarding process of new CS Central Team- setting goals, monitoring KPI, NPS- recruitment of new CS team members- close cooperation with Sales, Clinical, Marketing team- reacting fast at issues, standardizing work of CS department Show less

  • EMEA Sr. Business Operations Supervisor

    Jul 2024 - now

  • EMEA Business Operations Supervisor

    Jun 2022 - Jul 2024

  • Customer Success Expert PL

    Feb 2022 - Jun 2022

  • Customer Success Supervisor PL

    Jul 2021 - Mar 2022

  • Senior Customer Success Specialist

    Feb 2021 - Jul 2021

  • Customer Success Specialist

    Apr 2019 - Feb 2021