Brenton C.

Experience

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  BKD CPAs & Advisors

  Jun 2021 - Jun 2022

  Enterprise System Operations Intern

  ● Provided tier 2 IT support for 3,000 firm employees across the United States.● Performed system administration for 15+ enterprise applications including onboarding new users, offboarding terminated users, contributing to documentation, and troubleshooting problems.● Escalated issues and collaborated with engineering groups to resolve incidents.● Utilized test scripts to test application upgrades and vulnerability patches to ensure system functionality prior to firmwide deployment.

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  FORVIS

  Jun 2022 - Jan 2023

  Account Provisioning Analyst

  ● Provisioned Active Directory accounts and 20+ third party software application accounts for 5,500+ firm employees across the United States and Internationally.● Troubleshot Active Directory and Office 365 Administrative application issues related to user access provisioning.● Processed voluntary and involuntary terminations to ensure optimal software license utilization and security hygiene.● Performed mailbox delegation and security group assignments in accordance with access control policies.● Elevated user permission levels where applicable in alignment with user promotions. Show less

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  PCnet Inc.

  Mar 2023 - Dec 2023

  Systems Administrator

  ● Receiving inbound customer calls to create tickets and resolve computer and printer problems.● Collaborating with coworkers and engineers to determine correct steps to resolve simple to complex computer issues within client networks.● Troubleshooting problems with applications and devices while escalating issues to engineering team when applicable.