Chiara Busnengo

Experience

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  EURORISTORO S.P.A.

  Mar 2017 - Jun 2017

  Restaurant Worker

  • Greeted customers warmly and efficiently managed orders at the cashier desk, utilizing upselling techniques to enhance sales.• Provided attentive table service and assisted in meal preparation, collaborating with colleagues to ensure pleasant dining experience and customer satisfaction, while maintaining safety and quality standards.

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  Avis Budget Group

  Jul 2017 - Jun 2021

  • Delivered exceptional customer service and reception, consistently maintaining high service standards and ensuring high levels of customer satisfaction and loyalty. Monitoring and supporting the Net Promoter Score (NPS) for multiple branches (Milan Linate APT, Bergamo APT, Milan Railway). Additionally, coached and supported a team of 20-30 individuals to achieve company objectives in customer satisfaction • Finalized rental agreements, adeptly advising customers and upselling additional products and services, tailoring recommendations to their needs and preferences to enhance their rental experience.• Managed back office activities and provided daily reports on fleet management, optimizing operational efficiency.

  • Customer Care Agent

    Jun 2018 - Jun 2021

  • Rental Sales Agent

    Jul 2017 - Jun 2021
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  Amazon

  Jul 2021 - Jul 2022

  Inventory Control & Quality Assurance Team Leader

  • Coordinated activities for a team of 20-40 individuals, ensuring seamless workflow and adherence to company procedures and objectives. Supervised and evaluated team performances, providing constructive feedback and coaching to enhance productivity and efficiency in line with company strategies.• Executed daily analysis and reporting to monitor inventory levels and ensure quality standards were met, facilitating timely decision-making and proactive problem-solving.• Analysed priorities and critical issues, swiftly identifying optimal solutions to challenges, thereby maintaining operational efficiency and minimizing disruptions in workflow. Show less

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  Eurofins Genoma Group

  Jul 2022 - Sept 2022

  Sales Account

  • Identified and pursued potential new clients through targeted market research and proactive outreach efforts, implementing a commercial strategy oriented towards maximum customer satisfaction.• Provided expert assistance and advice to customers, addressing inquiries, resolving issues, and offering tailored solutions to meet their needs, thereby enhancing customer satisfaction and loyalty.• Managed key accounts with a focus on building strong, long-lasting relationships, ensuring that client expectations were met and exceeded, and fostering repeat business and referrals. Show less

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  SIXT

  Sept 2022 - Jun 2024

  Senior Inside Sales Account Manager

  • Supported Key Account Managers in commercial activities related to customer acquisition and management, acting as a trusted advisor to drive continuous value and enhance client satisfaction and retention.• Managed diverse client portfolios to optimize revenue generation through cross-selling and upselling activities, preceded by tailored analyses of individual customer needs.• Utilized CRM tools to manage customer inquiries, ensuring a service level >98% and promptly resolving issues. Employed Salesforce for efficient account management, streamlining processes and ensuring accurate data management. Show less

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  ALSO Group

  Jul 2024 - now

  Sales Cloud Specialist

  • Generate new Business opportunities: Identify engagement opportunities and recruit new clients through detailed solution-oriented conversations. Perform online demos with IT sector clients.• Provide customer support by assisting in pre- and post-sales to resolve concerns and/or issues. • Manage offers and orders efficiently from issuance to billing. Negotiate cloud product information and promotions.• Manage the translation of cloud segment marketing campaigns aimed at IT sector clients Show less