RITESH NAMDEO

Experience

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  Cognizant

  Jul 2016 - Sept 2017

  Senior System Engineer

   Provided L1, L1.5 and L2 support to Windows, Unix and Network Working on High priority incidents and maintaining both Response and Resolution SLA Windows 2003/2008/2012R administration experience Working experience on Active Directory Evaluating and modifying system’s performance Taking Remote Desktop Connection of a server and working on Performance monitoring, Memory usage, CPU usage and Disk utilization incidents Working on Putty and logging into the Unix servers through SSH and Telnet Working on common commands like top, ps and grep Basic Network troubleshooting (ping, tracert, nslookup, etc.) Interacting with customer while rebooting Backup devices and performing volume share activity of backup drive if backup is not mounted Working on Citrix XenApp Processing Batch jobs (I) Sendevent tasks: Force start, On-Ice, On-Hold and Kill job, (II) Making machines ONLINE/OFFLINE before and after the Change on DEV/QA Env. Working on ticketing tools - Service Now & BMC Remedy Team player, with good communication and documentation skills Mentoring new associates and transferring the knowledge for required processes Show less

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  Amazon

  Oct 2020 - Jun 2023

  Data Associate
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  Nainital Bank Ltd

  Nov 2023 - now

  Information Technology Officer

  IT officer Scale - I , Regional Office, Haldwani, Uttarakhand.