Simon Cumberlege

Experience

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  HealthLink

  Sept 2001 - Apr 2003

  Service Desk / Implementations Manager / Software Development Manager

  Graduate position on the IT helpdesk in the healthcare sector. Fast-tracked into sole charge and management roles within 6 months to manage development of the new health messaging software. Key Achievements:Software Development and LifecycleManaged internal staff and team of 3 contract Java developers to develop Healthlink.NET.Project ManagementSuccessfully managed development, pilot, test and wide scale rollout of new software to 3000+ NZ and Australian medical centres and labs. Show less

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  Proactive IT Solutions Ltd.

  Apr 2003 - Aug 2005

  Technical Account Manager / Consultant / Director

  Co-founded ProActive IT Solutions Ltd providing outsourced IT services and solutions to NZ SMEs, with clients ranging in size from 5-200 staff and generated revenue in excess of $300k pa. Key Achievements:Technology Strategy and Project ManagementDeveloped the ‘IT Evolution Plan’ to increase revenues and improve client IT systems in a planned and cost-controlled series of projects.Business DevelopmentGrew customer base to include some of New Zealand’s largest exporters of precision electromagnets. Achieved revenues in excess of $250k pa in the first year. Show less

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  Buckley Systems Ltd (NZ)

  Aug 2005 - Aug 2007

  IT Manager

  Reporting to the CFO, established the in-house IT department, supporting 200+ users in a Microsoft centric environment. Led a team of five engineers, DBA and software developer.Key Achievements:HR Legislation and PayrollInvestigated and resolved $3M employee holiday pay dispute, with work audited and certified by KPMG.

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  CybergymWorld Ltd

  Aug 2007 - Jun 2011

  Business Development Manager / Director

  Co-founded health and fitness tech start-up with investor funding. Worked alongside the technical lead to develop a web based, health and fitness app and digital in-gym advertising network.Key Achievements:Strategic Partnerships and Business DevelopmentNegotiated commercial agreements and key relationships with high profile partners including AUT Millennium Institute of Sport and Health, and Massey University. Grew digital advertising network to an audience of 16,000 gym members. Show less

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  Emporio UK Ltd

  Jun 2011 - Mar 2013

  IT Manager / Senior Systems Engineer

  IT Manager for the largest UK health food wholesaler, supporting a Microsoft network of 90 users. Led a team of 4 engineers deploying and supporting EPoS solutions for 150 retailers throughout the UK. Key Achievements:Microsoft Certified PartnerManaged staff training and development to create a team of fully Microsoft Certified Professionals and achieve Silver ERP Microsoft Partner competency.Organisational Change and Relocation ProjectDesigned, deployed and managed full warehouse and office fit-out and relocation for CLF Distribution.Project ManagementImplemented LogMeIn remote management solution for EPoS customer base and Telephony upgrade to 3CX (VoIP) phone system across 4 locations. Show less

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  HealthAlliance

  Mar 2013 - Aug 2022

  Infrastructure manager, responsible for leading the team of 16 engineers, and managing the regional healthcare fleet of 4,000 servers and supporting infrastructure services. Reporting into the Head of Operations, I delivered to $6M+ in capital and $4M in operational budgets, and managed the transition to Private Cloud (IaaS).Key Achievements:Covid-19 Pandemic Projects and Cyber Security Response LeadTechnical lead for Covid-19 projects including managed device deployments. Response lead on cyber security incidents, providing incident recovery, security hardened backup strategy, and cyber security risk mitigation.Regional IaaS Migration:Support the project team in migrating from On-Premises to hybrid cloud, and deliver the IaaS platform and service capability to the Northern Region DHBs.Operational Performance Dashboards and BIOngoing development of BI based tooling and reports used by operations teams through to CEO. Automated delivery of critical insights and metrics for IaaS FinOps, PMO, Service Delivery, Capacity Planning and Operational Performance.High Performing Team and Culture Delivered recognised turn-around within a challenging and underperforming infrastructure team. Improved the team brand and established a high-performing, engaged and collaborative culture. Show less Led and supported the End User group comprising three teams, with 45 team members and managers, responsible for the fleet of 24,000 desktops and laptops, and 14,000 mobiles. Reported to Head of Operations, successfully delivered to $7M in capital projects and $4M in operational budgets year-on-year.Key Achievements:Recruitment Excellence and Personnel DevelopmentImplemented recruiting standards and the personal development, training and promotions framework for the End User group. Achieved excellent staff engagement and established the group as a highly desired workplace and recognised source of talent for senior technical teams.Key Strategic Vendor PartnershipsReduced hardware order-to-delivery time from 10 days to overnight, at no cost increase, through key partnership and new process with Spark and HP.Mobile Cost Savings ProjectReturned $1M annual cost savings for mobile services through optimisation of mobile connections, process improvements, and contract negotiations with key vendors. Show less Led the Installs team of 18 permanent and contract staff in purchasing, deploying and refreshing the desktop, laptop, and mobile devices across the Northern Region DHBs. Delivered $4M annual desktop refresh programme, drove continuous improvements in all operational processes and procedures, and developed the regional desktop hardware strategy and standards.Key Achievements:Regional Desktop Refresh ProjectAchieved 400% increase in rate of desktop and laptop replacements for the $4M annual device refresh programme. Achieved with no project cost increase, recognised by ADHB and received award for the commercial viability of the project.Organisational Change and Project ManagementIT lead for site relocation project reporting to the CIO - Successful change management and migration of more than 270 staff members from 4 locations.Business DevelopmentDevelopment of additional service offerings through insourcing, and achieved $400k growth in revenue streams for the Desktop Services (End User) group.Culture LeadershipDeveloped strong inter and intra team relationships, improved employee engagement resulting in a positive work environment and recognised high performing team. Show less

  • Technology Platform Manager - On-Demand Services

    Mar 2018 - Aug 2022

  • Group Manager - End User Experience

    Feb 2015 - Mar 2018

  • Team Leader - Desktop Installs

    Mar 2013 - Feb 2015
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  The Instillery

  Aug 2022 - Mar 2023

  Infrastructure Operations Manager

  Responsible for leading and transforming the Networks, Systems, Incident Management and Proactive Operations teams for our Managed Services division. Reporting into the Head of Customer Operations, I led 7 direct and 21 total reports.Key Achievements:Retain Key CustomersDelivered turnaround in customer satisfaction, and retention of key customers through operational improvements. Identify and reported on relevant OKRs, enhanced ticket triage, performance coaching and ITSM process improvements. Show less

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  Fidelity Life Assurance Company Limited

  Feb 2023 - Nov 2024

  Infrastructure Platform Lead

  Responsible for leading the On-Prem Infrastructure Team to deliver Server, Network and Database services. Reporting into the Head of Technology, I lead 5 direct and 10 total reports.Key Achievements:Delivered server migrations to consolidate and simplify the virtualised On-Prem server infrastructure, reducing from 4 environments into 1. Delivered cost savings of $700k/year through insourcing of compute and database services, and optimisation of the server fleet, licensing and consumption of IaaS services. Show less

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  Smartpay New Zealand

  Nov 2024 - now

  Head of Technology Operations