Nuno Carvalho

Experience

• 

  Computer Warehouse

  Jul 2005 - Jul 2005

  Web Developer Internship

  Internship- Creation of dynamic webpages- Hardware managementGrade: 18 values (in 20)

• 

  Bosch

  Jul 2006 - Aug 2006

  Web Developer Internship

  - Internal portal creation for Logistics department – HTML e ASP (JavaScript)Grade: 18 values (in 20)

• 

  IBM

  Jan 2010 - Jan 2014

  - Manage Tier1 and Tier2 level teams (French, Spanish and Portuguese)- Productivity and Quality performance review- Drive results and motivation with root cause analysis towards sustainable improvement - Performance management through peak periods- Support to new locationsField: World lead electronics - Responsible for the equipment maintenance of all users- Ensuring capabilities and requirements aligned with client requests- Provide communication channel between different IT teams- Equipment acquisitions

  • CRM Team Leader

    Feb 2012 - Jan 2014

  • IT Focal Point

    Jan 2010 - Jan 2012
• 

  Concentrix

  Feb 2014 - now

  Operations Manager for Work at Home Program in Portugal- Leader of Team Managers handling teams for English and French markets- Ensure Weekly, Monthly, Quarterly and Annually reviews with the Client- Forecasting based on statistical analysis (historical data)- Assuring operational strategies based on statistical data and SLAs achievement- Ensure control for all aspects directly or indirectly related to the Operation- Continuous improvement through DMAIC methodology- Ensuring COPC methodology applied in all aspects of the operationField: World lead electronics Show less - Leader of Team Managers handling teams for English, French, Spanish and Portuguese markets performing above industry benchmarks- Ensure Weekly, Monthly, Quarterly and Annually reviews with the Client- Forecasting based on statistical analysis (historical data)- Part of pilot projects to later be deployed across client organization - Responsible for setting targets and implementing operational strategies based on statistical data and ensuring SLAs- Assuring control for all aspects directly or indirectly related to the Operation- Continuous improvement through DMAIC methodology- Ensuring COPC methodology applied in all aspects of the operation Field: World lead electronics Show less

  • Associate Director

    Nov 2021 - now

  • Senior Manager

    Feb 2020 - Oct 2021

  • Senior Operations Manager

    Nov 2017 - Feb 2020

  • Work at Home - Operations Manager

    Nov 2016 - Oct 2017

  • Manager - New Project Implementation

    Jun 2016 - Nov 2016

  • Operations Manager

    Sept 2015 - May 2016

  • CRM Team Leader

    Feb 2014 - Aug 2015