Richard Keele

Experience

• 

  John Hart Pty Ltd

  Jan 2000 - Jan 2001

  Clerk
• 

  Dimension Data

  May 2001 - Dec 2001

  System Testing Coordinator/Analyst
• 

  Fujitsu Australia Limited

  May 2001 - May 2001

  Rollout Engineer
• 

  ANZ

  Jan 2002 - Apr 2002

  Call Centre Consultant
• 

  Telstra

  May 2002 - Sept 2002

  Call Centre Consultant
• 

  Dimension Data

  Sept 2002 - Aug 2003

  Business Analyst

  Business analyst, Enterprise and Government, Telstra, integration of Genesys CTI routing with Siebel and rollout

• 

  Telstra

  Nov 2003 - now

  API strategy, microservices, web development, e-commerce, product owner, enterprise and government, Agile, backlog management and prioritisation, business case development, delivery, remote teams, roadmaps, requirement management, system performance analysis, devops, security Software delivery, API strategy, microservices, change management, people management, scaled Agile implementation, process optimisation, Agile coaching, organisational design, vendor management, offshore management, remote teams, devops Software delivery, order management and fulfilment, change management, people management, scaled Agile implementation, process optimisation, Agile coaching, organisational design, vendor management, offshore management, remote teams People Management, data capture, data analysis, scaled Agile implementation, process optimisation, Agile coaching, organisational design cloud technology, IAAS, SAAS, e-commerce marketplace, API strategy, leading teams, Agile, all areas of SDLC, requirements management system design and thinking, Agile, all areas of SDLC, requirements management, data analysis, data warehouse, reporting, business intelligence, end to end deisgn Senior Business Analayst, all facets of the role, all areas of the SDLC, Web technology, CTI, IVR, Genesys routing and framework. high performing team, CTI and IVR projects, ideation, business cases development, requirements gathering and management Business analyst, speech recognition IVR for Telstra’s primary access numbers, open dialogue SLM implementation

  • Product Owner

    Jul 2019 - now

  • Agile Delivery Manager

    Apr 2018 - Jul 2019

  • Agile Delivery Manager

    Feb 2016 - Mar 2018

  • Manager Delivery Optimisation and Insights

    Oct 2013 - Jan 2016

  • Senior Business Analyst

    May 2011 - Sept 2013

  • Senior Technology Specialist – Systems Engineering

    Apr 2009 - May 2011

  • Senior Technology Solution Specialist

    Nov 2007 - Apr 2009

  • Technical Business Analyst

    Jan 2005 - Nov 2007

  • Technical Business Analyst

    Nov 2003 - Jan 2005