Greg A.

Experience

• 

  Nerds on Site

  Nov 2002 - Dec 2003

  Technical Consultant

  Worked as a technical consultant and developed new business for the Montreal market of NOS.

• 

  Vozar Business Networks

  Jan 2004 - Mar 2005

  Network Architect/Consultant

  Primary technical specialist, providing consulting & support for small to medium sized business in or around Montreal, Canada.

• 

  Nexius

  Mar 2005 - Jul 2010

  Manager, Business Operations

  Global IT & Operations Manager for a private company delivering end-to-end network services and software solutions to industries worldwide. • Oversaw the global corporate IT infrastructure and Help Desk operations of the company• Designed and supported network for over 500 users using Microsoft Windows Server 2008, including • VPN configuration with multiple remote & international offices.• Planned and implemented of multi-office VoIP network based on open source concept.• Designed and supported hosted MS Exchange server for mobile email connectivity with Outlook and mobile phones (BES & Activesync).• Acted as Salesforce Administrator role to plan and build backend modules for Sales, HR, IT and Business Operations over a 2 year period.• Established an internal IT tracking system for inventory and support cases using Manage Engine.• Setup internal cBiz resume profile and parsing tracking system for local Recruiting teams.• Managed and trained an international team to support users in USA, South America and EMEA.• Resolved, without any loss of data, several major outstanding issues related to the physical configuration of a Netapp V3140 which had live and critical production data.• Fully managed other Storage Area Networks, including two Netapp FAS2020, Dell EMC CX-320, and a full spec HP EVA 6000. Show less

• 

  ComScore, Inc.

  Jul 2010 - Jun 2015

  Director of Product Information Technology of a $1.5+ Billion publicly traded company providing Digital Analytics to both international and domestic markets.Oversee Network Engineering, Documentation and Production Operations of Product Delivery.• Managed an international team of System Engineers and Administrators to support our worldwide deployments across multiple time zones.• Created and managed the OPEX/CAPEX budget for entire department over the past 3 years, including all purchase activities.• Managed, monitored and supported over 250 physical and virtual servers.• Provided technical content and pricing responses for all RFPs.• Designed Linux based script to install all components and dependencies of our application across one or many nodes internally and within customer environments.• Reduced the amount of man hours spent installing and troubleshooting failed setups by over 90%• Designed technical setup documentation such that new and existing team members can quickly understand requirements and take necessary steps for an end to end implementation of the product.• Adapted several procedural documents for use by customers to support the product post-setup.• Adapted product to work with High Availability and Fault-Tolerance through an HA-Proxy solution.• Saved the company over $50,000 on the cost of physical load balancers as well as the overhead cost of running the product in each customer environments using Open Source software.• Fully overhauled process of installing 3rd party applications to allow completely customizable installation paths and user permissions for customers who adopt special security policies.• Managed implementation of SQL Server 2008 R2 with Clustered Fault Tolerance over SAN storage.• Revised all OS software component setups to fully support offline installation. Show less • Managed the hardware design and implementation for the backend area of the product in new customer environments.• Upgraded and proactively supported environments via remote hardware/application monitoring tools.• Managed a team of Support Administrators to cover our customers' production environments in multiple countries around the world.• Interfaced with the Software Development team on environment needs and new setups for Proof of Concept trials.• Established and customized the setup of Geoserver, an Open Source mapping software.• Conducted several modifications and tests to achieve the highest possible performance in conjunction with the load balancing solution.• Ensured Operational and customer SLAs are met as per organizational requirements.• Managed the setup and deployment of several multi-node Linux Clustered File Systems such as GFS2, OCFS2 and NFS using SAN storage technologies over 8GB FC and 10GB iSCSI protocols with Jumbo Frames support.• Slipstreamed the latest Service Packs into SQL Server 2008 R2 and created a pre-install script to facilitate installations and remove potential user error.• Created Procedural Support Documentation for areas relevant to the Systems Engineering group.• Supported the Database Operations team working on various Data Warehouse technologies, such as HP Vertica, IBM Netezza, DB2, Oracle 10g & 11gR2 and Postgres.• Created several workspaces within the team's Confluence Wiki page for tracking and reference lookups by all members.• Upgraded the Virtual Farm from ESX 4.x to 5.0 with zero downtime.• Planned and managed the successful physical and domain migration of over 50 servers, storage arrays, B2B VPN tunnels and other networking systems used by the group from Nexius to comScore during a weekend over a 3 day period. Show less

  • Director - IT

    Apr 2014 - Jun 2015

  • Senior Manager, Product IT

    Jul 2010 - Mar 2014
• 

  INOVVO

  Jun 2015 - Dec 2019

  Director IT Operations

  A recent divestiture of the wireless division of comScore and new private startup business.In addition to the responsibilities I had within comScore, I am also managing the Operations and Network Infrastructure portion of the business.• Implement and execute a plan to move Inovvo’s application architecture from on-prem to Cloud (AWS & GCP).• Responsible for Datacenter planning, management and support.• Designed a Business Continuity and Disaster Recovery plan.• Contributed to Data Governance and Compliance documentation• Manage multiple on-prem Cloudera Hadoop data clusters. Evaluated Cloudera on AWS.• Collaborated with Development team members to provide technical responses to RFPs and to evaluate new functionalities for application solution.• Implemented an on-prem hosting solution of the Inovvo platform to allow customers the ability to leverage our datacenter virtual server farm, saving the cost of sourcing new hardware and software.• Managed IT operations for international customer location, including coordination of physical repairs, remote updates and software upgrades. Show less