Norris Tsang

Experience

• 

  UNIQLO

  Apr 2022 - Aug 2022

  Sales Associate

  Key Accomplishments:• Provided technical support to customers using the self-checkout system, including troubleshooting hardware and software issues, answering questions about system usage, and assisting customers with completing transactions• Utilized RFID (Radio Frequency Identification) system to track product location, delivery, and inventory, managing a database of thousands of products• Collaborated with other team members to ensure the RFID system was functioning properly, troubleshooting any hardware or software issues that arose.Job Responsibilities: • Consistently met or exceeded sales targets on a monthly basis by providing exceptional customer service, identifying customers' needs, and recommending appropriate products• Proactively maintained and organized inventory, ensuring that products were always stocked and easy to locate for both customers and colleagues• Demonstrated strong teamwork and collaboration by supporting colleagues during busy periods and assisting with tasks outside of immediate responsibilities Show less

• 

  1001 Optical

  Sept 2022 - now

  Optical Dispenser

  Key Accomplishments:• Utilized head-office sales data to optimize the pricing of eyewear products, resulting in increased sales and improved profit margins. Created a comprehensive and visually appealing price list in Excel, including brand names, styles, and materials, for presentation to customers and for internal use within the store• Collaborated with the sales team at 1001 Optical – Melbourne Emporium to develop and execute effective sales strategies, providing support to department leaders and senior staff to achieve and exceed sales targets. Specifically, contributed to meeting up to 90% of monthly budget targets• Handled an average of 50 customer inquiries per day, providing exceptional customer service by assisting with product selection, resolving product issues, and successfully resolving 90% of customer complaintsJob Responsibilities:• Demonstrate an understanding of various types of lenses, coatings, and frames, and provide recommendations based on customers' needs and preferences.• Perform repairs and adjustments on frames and lenses• Measure customers' pupillary distance (PD) and make appropriate frame adjustments• Maintain a high level of product knowledge and stay up-to-date with industry trends and advancements.• Participate in-store events and promotions, such as trunk shows and product launches. Show less

• 

  WebAlive

  Feb 2024 - May 2024

  Junior Business Analyst

  • Supported the team in quality assurance activities, ensuring project deliverables met established standards and quality benchmarks• Conducted thorough testing procedures and identified potential improvements, contributing to the overall quality enhancement of project outputs• Actively participated in regular team meetings, fostering open communication and contributing ideas for the project enhancement.• Actively participated in identifying and resolving defects during testing phases, resulting in a more robust and error-free final product. Show less

• 

  ShopBack

  May 2024 - now

  Contract Operations Coordinator