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Lucy Egan

Lucy Egan

Customer Service Assistant

Followers of Lucy Egan314 followers
location of Lucy EganCarmarthen, Wales, United Kingdom

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  • Timeline

  • About me

    Environmental Technical Assistant at Carmarthenshire County Council

  • Education

    • Astutis

      -
      Foundation Environmental Management Certificate Environmental

    • Merthy Tydfil College

      2014 - 2016
      4 A-levels A*-C

    • Cyfarthfa High School

      2009 - 2014
      12 GSCES A*-C A*-C

    • Swansea University

      2016 - 2019
      Bachelor of Science - BS Geography

      Activities and Societies: A member of the netball club. I graduated from Swansea University in 2019 with a 2:1 in Geography: from a young age I have always had a keen interest in the environment which is what inspired me to do my degree in this subject. My dissertation focused on agricultural diversification in South Wales, focusing on what motivates and hinders a farmer’s decision to diversify. While completing my dissertation, I used many different computer software. I have become proficient in the use of Microsoft Office including Word, Excel… Show more I graduated from Swansea University in 2019 with a 2:1 in Geography: from a young age I have always had a keen interest in the environment which is what inspired me to do my degree in this subject. My dissertation focused on agricultural diversification in South Wales, focusing on what motivates and hinders a farmer’s decision to diversify. While completing my dissertation, I used many different computer software. I have become proficient in the use of Microsoft Office including Word, Excel and PowerPoint as well as Outlook. In addition to this I am able to record, input and present data and write reports on my findings. While writing my dissertation, it was incredibly important to ensure I was highly organised and managed my time effectively to meet my deadlines to ensure success. I have always been personable, which lends itself well to my ability to communicate effectively with lots of different people. Show less

    • University of Wales Trinity Saint David

      2022 - 2024
      Master's degree Environmental Conservation and Management

  • Experience

    • Marks and Spencer

      Oct 2015 - Jan 2016
      Customer Service Assistant

      - Responsible for assisting with customer needs and delivery excellent customer service.- Cash handling and paying attention to detail - Providing a flexible approach to new challenges in order to contribute to the smooth running of the operation on a day to day basis.- (Part time whilst completing my A - levels)

    • Wilko

      Mar 2016 - May 2016
      Sales Assistant

      - Customer focused, responsible for assisting with customer purchases whilst adhering to high quality service outlined in company policies. - Working as part of a team and working to my own initiative. - Cash handling and engaging with customer’s specific enquiries- (Part time whilst doing my A - levels)

    • Lester Hotels

      Jun 2018 - Jun 2019
      Bar Waitress

      - Cash handling and working as part of a team as well as alone. - Communicating with all areas of the business to provide a smooth customer journey.- Noticing customer needs and addressing them in a professional manner.- (Part time whilst completing my degree)

    • Virgin Atlantic

      Sept 2019 - Jan 2021
      Customer Advisor

      - Manage and resolve customer complaints through a variety of communication channels. - Process sales and upsell products. - Ability to adapt to be able to suit customer needs and personalities.- Ability to empathize with delicate matters to build trust and rapport with a customer. - Target driven, I have always been able to meet the company’s monthly targets.- Constant use of numerous computer software.

    • SEEDS Iceland

      Feb 2021 - Feb 2021
      Volunteer

      During this ten day workshop, myself and other volunteers from around the world discussed numerous environmental topics that are as diverse as they are enriching. During these workshops, we talked about our ecological footprint, fast fashion, permaculture, geopolitics and how to eat, dress and travel more sustainably. In this short programme, I gained invaluable knowledge of the worlds most pressing environmental concerns and proposed solutions on how to tackle them.

    • Benson Viscometers Limited

      Mar 2021 - Jun 2021
      Quality Administration Assistant

      - Design and develop reports.- Collate and present information.- Meticulous attention to detail.- Carry out requests from management as needed.

    • Carmarthenshire County Council

      Jun 2021 - now
      Environmental Technical Assistant

  • Licenses & Certifications

    • Foundation Environmental Management

      IEMA
      Jan 2022