Experience

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  Rocsearch

  Jan 1999 - Nov 2002

  Business research operations manager

  Managed a team of 30 Business Researchers including 5 Senior Analysts, in a web based call center environment, serving primarily UK customers. My responsibilities included:-Formulating research strategies-Managing operations for 1 of 2 shifts -Training and mentoring new joiners-Review and QA of all client deliverables (research reports)

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  Mindcraft

  Nov 2002 - Apr 2003

  Co-founder

  Mindcraft sought market research report writing and reviewing assignments from freelance services networks like elance.com.

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  Tata interactive systems

  Apr 2003 - Aug 2011

  Deputy practice head, instructional design, simulations

  I was heading the Instructional Design function in the Simulations Practice. I played the role of chief solution designer and was responsible for the quality of solutions as well as the associated efficiency metrics. Additional responsibilities included managing the proposal development cell for simulations and leading the consulting excellence group. While I spent the major part of the 8.5 years in TIS with the simulations practice, I also worked on key assignments in the University Education, Mobile Learning, Enterprise Application, and Gaming space. Show less

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  Bts

  Aug 2011 - Apr 2013

  Senior instructional designer and project lead

  Developing and delivering solutions for BTS clients globally. Playing a key role in developing the instructional design and production capabilities of BTSi India with an eye on the future.

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  Tech mahindra business services

  May 2013 - May 2014

  Sr mgr organization effectiveness

  Tech Mahindra Business Services is one of the largest BPO providers based out of India. The role provided me valuable insights as a consumer of learning--a 180 degree turn from my earlier roles as a provider of learning/training solutions. My responsibilities included. o Managing the development journey of the leadership population (500+ TLs and above) at TMBS.o Managing a team of internal facilitators, org design professionals, and assessment specialists.o Aligning individual leadership development plans with leadership strategy and business priorities.o Designing and delivering Organizational Effectiveness (OE) interventions at organization and team/department level.o Engaging with external vendors and partners in context of various interventions. Show less

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  Tata consultancy services

  Jun 2014 - Oct 2016

  The Content Development Group (CDG) was carved as an independent vertical within TCS, iON in March 2016. We develop learning/academic/training content products for iON ecosystem. My role includes:o Managing development and delivery of content solutions.o Managing internal and vendor resources to develop content products.o Acting as a quality and effectiveness gateway for all content products.o Conceptualizing content products, validating, and developing them in consultation with various internal technology and business groups. Show less

  • Delivery Head, Content Development Group (CDG), iON

    Mar 2016 - Oct 2016

  • Delivery Head, iON Academy

    Jun 2014 - Feb 2016
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  Bts

  Oct 2016 - now

  Designing and developing products for BTS Digital. Also acting as Head of BTS's Mumbai Digital Centre.

  • Senior Director - Digital Product Innovation

    Mar 2022 - now

  • Head, Digital Content Development and Sim Design

    Oct 2019 - Feb 2022

  • Head, Digital Product Development

    Oct 2016 - Sept 2019
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  Bts

  -

  Senior director - digital product innovation