Kris Denam

Experience

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  Bay Aging

  Apr 2005 - Jul 2008

  Bay Transit Admin Assistant

  ● Entered vehicle information into TRACI● Updated filing system for vehicle files● Created and maintained spreadsheets to track vehicle maintenance, mileage and driver accidents● Prepared end of month and end of year reports for mileage and ridership● Responsible for new employee packets● Did onboarding for new employees ● Verified employee timesheets on a bi-monthly basis● Created weekly invoice vouchers and purchase orders● Designated Employer Representative and Program Manager for the drug and alcohol program● Helped set-up Logisticare transportation with Medicaid billing● Trained two employees● Handled customer complaints and compliments● Helped organized monthly birthday recognitions, summer barbeque and holiday party● Ordered office supplies for all transit offices Show less

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  The MENTOR Network

  Aug 2008 - Jun 2011

  Associate Administrative Assistant

  ● Processed invoices as necessary● Ordered monthly T-passes an prepared monthly postage meter report and monthly phone list● Forwarded inquiry emails onto correct individuals● Performed excluded individuals/entities search in the OIG database monthly● Helped assemble marketing materials and assisted with other special projects as needed● Contacted property management company for any needs ● Arranged cabs by request● Updated and maintained reception procedures binder and trained other receptionists● Received and directed incoming and outgoing mail and packages● Organized monthly birthday recognition event Show less

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  Williamsburg's Haunted Dinner Theater

  Jun 2011 - May 2012

  Reservations Agent

  ● Processed credit card payments● Updated nightly reservation list and faxed to restaurant● Updated tour stops with any changes● Answered inquiries regarding shows and tours● Helped with advertising● Invoiced ticket sellers and recorded payments● Made reservations for events

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  R.A.D Employment Services

  Nov 2011 - Aug 2013

  Temporary Employee

  Personnel Officer/HR Assistant (03/12-08/13) ● Entered resumes into recruitment database● Posted jobs on external sites as appropriate ● Reviewed resumes to see if applicants met entrance requirements● Processed closing packets for hiring managers● Processed hiring packages for selected candidates● Prepared and sent offer and non-selection letters as appropriate ● Updated and maintained new hire packets● Assisted with on-boarding new hires● Answered job posting questions● Maintained e-mail inbox for job postings● Scheduled meetings and booked conference rooms● Trained other recruitment personnel ● Updated telephone directory ● Ordered office suppliesPayroll Clerk (11/11-03/12)● Processed weekly and semi-monthly payrolls ● Updated spreadsheets tracking vacation time, sick time, comp time and hours worked● Researched past payroll information for retirement reports● Answered questions regarding time and attendance● Alphabetized and filed tax form, retirement enrollment forms, and timesheets● Entered new employees tax and direct deposit information Show less

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  Adecco Staffing, USA

  Oct 2013 - Feb 2014

  Customer Service Agent

  ● Answered customers’ questions and concerns via phone, email, and chat● Placed and tracked orders for customers● Took customers’ complaints and forwarded them to the correct person● Placed requests on customers’ behalf for more information● Placed orders for customers for both standard and custom items● Serviced customers’ orders after they were placed● Offered appeasements per company guidelines

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  Conduent

  Apr 2014 - Dec 2014

  Customer Service Representative

  ● Answered customers’ questions and concerns via phone● Placed and tracked orders for customers● Activated new and replacement devices● Educated customers on bills and set expectations for future bills● Helped customers process changes in the automated systems● Used internal systems to find the correct plans for customers and made plan changes● Used internal systems to save customers money and retain them

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  Verizon Wireless

  Dec 2014 - Nov 2017

  ● Took calls for escalated situations/unhappy customers● Found out of the box solutions for difficult customer situations● Filled in for supervisors when they were out of the office● Provided on the floor support to other representatives● Lead Care teams' huddles to assist with retention● Participated in focus groups to update internal systems● Was team champion for daily chat and follow-ups● Human Resources Ambassador, participated in Benefits Fair and other special projects● Participated in community service events Show less

  • CRT Customer Service Pro/Advocate

    Mar 2016 - Nov 2017

  • Customer Service Representative

    Dec 2014 - Mar 2016
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  Upwork

  Nov 2017 - Jan 2018

  Freelancer
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  Kindly Care

  Jan 2018 - Jan 2020

  Caregiver Support

  ● Answered caregivers’ questions and concerns via phone, email, and text● Created and edited templates for texts and emails● Set tasks for other departments to assist caregivers as necessary● Processed background checks● Processed client’s requests for caregivers and posted jobs on various sites● Followed up with caregivers for background check documents and information● Followed up with caregivers who did not pass their background check● Reviewed calls for quality assurance and compliance purposes● Performed employment verifications● Created, updated, and maintained documentation such as FAQ, About Us, Bulletin Board.Welcome/Sales Agent-Welcome/Sales Department (01/18-04/18)● Answered clients’ questions and concerns via phone, email, and text● Performed care assessments via phone● Set up interviews with caregivers ● Gathered benefit information to be verified for in-home care● Educated customers on differences between private in-home care and other options Show less

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  Relationship Hero

  Nov 2018 - Feb 2019

  Relationship Coach

  ● Answered clients’ questions and concerns via phone, chat, and text● Assisted clients with all aspects of relationship coaching● Assisted with billing questions related to their coaching● Answered general questions about Relationship Hero● Set appointments with clients● Transferred clients to other coaches as requested● Provided feedback and improvement suggestions to Relationship Hero ● Assisted other coaches with clients

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  Paychex

  Mar 2020 - Aug 2020

  Payroll Specialist

  ● Entered weekly, bi-weekly, and monthly payrolls provided via phone, email, and fax● Took inbound and made outbound calls to assist with payrolls and answer questions● Made changes as necessary to company organization structures● Updated company bank accounts and assisted with direct deposit● Added and terminated employees as needed● Added and updated employee earnings and deductions● Added and updated state and local taxes for companies and employees● Assisted clients with online payroll and employee maintenance● Performed online account maintenance and troubleshooting for account issues Show less

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  CareLinx

  Aug 2020 - Jun 2021

  Care Navigator

  ● Took inbound and made outbound calls to assist clients with their care needs● Used in-app messaging, emails, and text messages to communicate with clients and caregivers● Helped clients post jobs and hire caregivers● Assisted clients and caregivers with updating financial information● Gave raises to and terminated caregivers for clients● Set up care plans with clients● Walked clients and caregivers through how to use the website● Conducted caregiver interviews, and completed hires, on behalf of clients● Selected for a special project with health partners Show less

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  Lugg

  Jun 2021 - Feb 2022

  Support Associate

  ● Answered inbound and sent outbound emails and text messages to the Lugging community● Tracked down customers’ missing items from store deliveries including calling Retail Partners● Suspended Luggers accounts as necessary with feedback from the Lugging community● Coached Luggers to help them be successful on the platform● Reviewed Luggers responses, accounts, and information to reactivate as needed● Made autonomous decisions to credit, refund, and comp customers as necessary ● Identified email trends and wrote macros to quickly address new trends● Used Twitter, Yelp, and ThumbTack to engage with the Lugging community Show less

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  Elite Deals

  Apr 2022 - Dec 2023

  Content Department Supervisor

  ● Sourced new products and new vendors● Wrote macros as needed to help email flow● Coached team to improve speed and accuracy● Used SEO data to update captions on webpages● Trained all incoming Product Addition Specialists● Created and implemented a Quality Control process● Uploaded selected reviews with photos to social media● Assisted Senior Editor with editing and rewriting articles● Reviewed projects for data integrity before website upload● Edited and updated information as needed on two websites● Created training documentation and recorded training videos● Utilized Slack to communicate intra and inter-departmentally● Entered product information for new vendors and new products● Assisted in creating new departments and filters for the websites● Wrote and uploaded new captions to web pages on both websites● Assigned emails in shared inbox to team members or other departments● Moderated customer-submitted questions & answers and product reviews● Chose team members for specific projects based on strengths and interests● Reached out to vendors via phone and email to get product information when needed● Trained individuals in specific processes such as social media, SEO Captions, Q&A, etc.● Created, edited, scheduled, and posted updates to Instagram, Facebook, Twitter, and LinkedIn Show less

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  Alt Legal - IP Management Software

  Mar 2024 - now

  Customer Support Specialist