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Traci Schmidt

Traci Schmidt

Customer Service

Followers of Traci Schmidt176 followers
location of Traci SchmidtMorrisville, North Carolina, United States

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  • Timeline

  • About me

    Assistant Manager, Lab, IT work

  • Education

    • Harvard Business School Online

      2023 - 2023
      CORe Credential of Readiness Pass

    • Upper Iowa University

      2013 - 2015
      Bachelor's degree Forensic Science

      Activities and Societies: Forensics Club I have worked at the IT center, Worked planning events with criminal justice & forensic club, volunteered, pursued my learning experience in chemistry along with forensic science.

    • Hamilton Technical College

      2007 - 2008
      Certificate Medical/Clinical Assistant

      Learned to give shots, draw blood, A&P, and transcribe doctors record

  • Experience

    • Expert Global Solutions (now Alorica)

      Jan 2005 - May 2008
      Customer Service

      Outbound/Inbound callsCustomer ServiceSalesRetention

    • Stefanini

      Feb 2009 - Aug 2013
      Asset Manager Admistrator

      Supported software program to manage IT assets.Feb 2009-May 2009 Worked Tier I help desk.

    • Casey's General Stores, Inc.

      Oct 2013 - May 2015
      Store Employee

      Customer ServiceRegisterStocking

    • Upper Iowa University

      Apr 2014 - May 2015
      IT Help Center Agent

      Password IssuesLog in issuesSchool web page navigation assitance

    • Cedar Falls Crime Lab

      Feb 2015 - May 2015
      Intern

      -Evidence Processing-Finger Printing-Report writing-Marijuana Analysis

    • Stefanini

      Aug 2015 - May 2016
      Helpdesk Technician

      IT Support for A&M company

    • Aerotek

      May 2016 - Aug 2016
      Formulation Scientist

      Working at Intergrated DNA technologies

    • Integrated DNA Technologies

      Aug 2016 - now

      Manages a team of lab associates. Maintain daily ship deadlines for products.  Translates order requirements into a process to formulate oligos to the customer’s specifications Maintains daily ship deadlines for all products Maximizes automation for all processes Incorporates new products and processes continuously Translates order requirements into a process to formulate oligos to the customer’s specifications. Maximizes automation for all processes. Adheres to safety regulations, lab SOPs, and contamination controls.

      • Value Stream Leader

        Apr 2023 - now

      • Assistant Manager

        Jan 2022 - Apr 2023

      • Assistant Manager

        Jan 2021 - Jan 2022

      • Team Lead

        Oct 2018 - Jan 2021

      • Technician III

        Sept 2017 - Oct 2018

      • Technician II

        Aug 2016 - Sept 2017

  • Licenses & Certifications

  • Volunteer Experience

    • Present wrapper

      Issued by Pilot International HQ on Nov 2011
      Pilot International HQAssociated with Traci Schmidt

    • Volunteer

      Issued by Denver Urban Ministries (DenUM) on Mar 2015
      Denver Urban Ministries (DenUM)Associated with Traci Schmidt

    • Volunteer

      Issued by Iowa City Animal Care and Adoption Center on Mar 2018
      Iowa City Animal Care and Adoption CenterAssociated with Traci Schmidt

    • Labor Worker (student)

      Issued by Partners In Development, Inc on May 2014
      Partners In Development, IncAssociated with Traci Schmidt

    • Mentor

      Issued by Big Brother Big Sister Foundation, Inc. on Oct 2017
      Big Brother Big Sister Foundation, Inc.Associated with Traci Schmidt