Aashu Oza

Experience

• 

  Fanshawe College

  Jan 2019 - Dec 2021

  Cyber Security Student
• 

  ERCO Worldwide

  Jan 2020 - Dec 2021

  Technical Support Specialist

  • Installing, Configuring, and troubleshooting network systems and applications within the company• Organize and file documentation pertaining to policies and instructional guides for hardware and software• Worked on Microsoft’s zero-touch deployment solutions to automate software• Actively update, maintain and monitor all aspects of computer networks• Resolve technical issues related to network interruptions• Ability to solve 8-10 tickets per day and multi-task • Worked on Sophos application, FortiClient VPN, and Fortinet security solutions. Show less

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  SOTI

  Jan 2022 - Sept 2024

  • Resolved product related issues like SOTI Mobicontrol, SOTI Identity, SOTI Connect etc• Participated in various committees and projects within SOTI, contributing to the overall success of the organization.• Collaborated with the Cloud team to upgrade and migrate client servers and MDM software for premium & enterprise customers. • Hands on experience on Microsoft Azure and AWS.• Worked closely with the developers for reporting bugs encountered by the customers and business partners using JIRA as a software tool. • Monitored over 5000 cloud servers to action alerts meeting the SLA standards. Show less

  • Cloud Engineer

    Apr 2023 - Sept 2024

  • Senior Information Technology Analyst

    Jul 2022 - Apr 2023

  • IT Support Analyst (EMM Applications)

    Jan 2022 - Jun 2022
• 

  Davenport University

  Jan 2025 - now

  Cyber Defense Student (Senior Year)