Zaheer Shah

Experience

• 

  NETSOL Technologies Inc.

  May 2006 - Aug 2007

  Wireless POP Manager

  -Radio Frequency Administration, Technical support for more than 15 POPs.-Responsible for Up-gradation and maintenance of all POPs nation-wide.( Karachi , Lahore, Islamabad)-Responsible for transmission, frequency planning and establish new POPs in weak coverage areas.-Core team member of R&D of new RF devices and antenna.-Reporting to CTO

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  Gerrys Information Technology

  Aug 2007 - Jan 2012

  -Taking Care of Gerrys Information. Domains, based on windows 2003 Active Directory environment, Spread Country wide with Parent Child Domain Topology.- Handling a group of at least 40 people working Country wide to provide Desktop Support and daily maintenance of the system.- Administering & Maintaining Linux Firewall for incoming and Outgoing Traffic.- Administering & Maintaining Linux Squid Proxy Server for Internet Sharing.- Administering & Maintaining DNS, WINS, DHCP PRINT Servers.- Administering & Maintaining Exchange2003 Server.- Administering & Maintaining Routing and switching Network- Perform traffic monitoring using Linux based MRTGs and OpManager.- Perform File Server Backup and System Backups for Complete Disaster Recovery- Administering & Maintaining Symantec Antivirus Enterprise Server.- Gerry's Group and Corporate Clients Email server Maintenance.- Perform Patching and System Updates as required.- Administering & Maintaining layer 2 and layer 3 network Show less -Designing and implementing functional network infrastructure-Resolving issues that tiers of support have escalated-Mentoring team members and addressing user needs-Design and deploy functional networks (LAN, WLAN, WAN)-Configure and install software, servers, routers and other network devices-Monitor network performance and integrity-Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure-Automate tasks and monitor their effectiveness-Mentor team members on technical issues Show less -Design and developed radio frequency equipment and products which are used for the testing process of radio frequencies.-Overseeing and directing the production of the radio frequency devices and components.-Developing blueprints and the procedures for the production process.-Troubleshooting any problems found in radio frequency testing equipment or circuits.-Keep records of the tasks done each day and making sure that every new design is carefully noted down. Show less

  • Assistant Manager of Network Operation Center

    Jan 2010 - Jan 2012

  • Senior Network Engineer

    Feb 2008 - Jan 2010

  • Radio Frequency Engineer

    Aug 2007 - Jan 2008
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  Gerrys Information Technology

  Aug 2012 - Sept 2022

  - Recruit, select, train, assign, schedule, coach, counsel and discipline employees- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions- Plan and review compensation actions; enforcing policies and procedures- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends- Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions-Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping- Analyze process workflow, employee and space requirements and equipment layout; implement changes- Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations-Accomplish operations and organization mission by completing related results as needed-Meet or exceed operations labor budget expectations-Manage staff levels, wages, hours, contract labor to revenues-Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees-Responsible for all aspects of vehicle and heavy equipment rentals-Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health and safety agencies Show less - Deliver and supervise delivery of software and system development to ensure efficient production.- Prepare status reports and enhance integration to evaluate all up gradation production infrastructures.- Monitor and check ISP connection, firewalls and VPN gateways.- Oversee all production networks, servers and services.- Maintain network security systems, processes and prepare associate documentation for all work.- Design and prepare update for all trouble tickets through various troubleshooting programs and upgrade ticketing systems.- Manage rolling out and resolve complicated issues via call center agency.- Monitor and resolve all issues of ticketing system.- Manage and implement change management procedure and systems.- Prepare status reports and upkeep of schedule routine system maintenance.- Determine and manage architectural system, provide upgrade and ensure completion of all operational documents.- Provide technical assistance and formulate equipment configuration as client requirement.- Design and execute different sorts of monitoring programs, implementation of policies and standardization of networking system.- Monitor implementation of Microsoft related methods in support of PCI programs.- Administer and design responses to overtake VMWARE mistakes and warnings.- Ensure stable and reliable ISP network services (e.g. access products, service networks and core network).-Day-to-day network performance monitoring.-Network troubleshooting and fault analysis; hardware troubleshooting and repair.-Trouble ticket generation and response; carrier interface and escalations.- Deployment and maintenance of network monitoring, analysis and reporting tools.- Application of configuration changes via our change control systems and processes.- Installation of network hardware and software.- Participate in a 24x7 call-out quota Show less

  • National Manager of Network Operation Center

    Jan 2014 - Sept 2022

  • Manager Network Operation Centre

    Aug 2012 - Jan 2014
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  CubeXS Weatherly (Pvt) Ltd.

  Jun 2022 - now

  Head of Network Operations Centre
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  KKNETWORKS (Pvt) ltd.

  Jul 2023 - now

  Sr. Manager Network Operation Center