Ayse Irem Incirci

Experience

• 

  SGS

  May 2016 - Feb 2021

  SGS is the world’s leading inspection, verification, testing and certification company. With more than 90,000 employees, SGS operates a network of more than 2,000 offices and laboratories around the world-Increased client satisfaction ratings by 60% as the primary interface between clients and SGS technical teams-Led and guided a team of five professionals, optimizing efficiency and productivity through effective task distribution-Achieved a 60% increase in overall team performance by conducting annual performance evaluations based on KPIs-Managed relationships with over 50 clients per month, coordinating inspection scheduling across automotive, electrical, and textile industries-Utilized CRM system to maintain accurate client information, facilitating effective decision-making Show less

  • Customer Success Specialist

    Jan 2018 - Feb 2021

  • Operation Coordinator

    May 2017 - Jan 2018

  • Assistant Operation Coordinator

    May 2016 - May 2017
• 

  REEF

  Jul 2022 - Dec 2023

  Operations Associate

  REEF transforms under-utilised urban spaces into neighbourhood hubs that connect people to locally curated goods, services, and experiences. With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighbourhood kitchens in United States, Canada, and has a growing presence in Europe.

• 

  Alterna CX

  Dec 2023 - now

  Customer Success Manager

  Alterna is a leading experience management software company which works for different sectors from retail, E-commerce, banking, and insurance to automotive industries with global brand names. Alterna's AI-based advanced text and predictive analytics technology is a game-changer for customer experience, HR, and digital excellence professionals. This AI-based solution streamlines, simplifies and organizes all the increasingly complex CX signals generated by customers via surveys, texts, complaints, social and digital conversations, and other interactions. Our machine learning technology tracks the data, organizes it, and calls attention to problems, opportunities, and issues. Show less