Raquel Costa

Experience

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  Drogaria Prates

  May 2007 - Nov 2011

  Sales Assistant

  - Efficiently handled electronic and cash transactions, ensuring accurate and timely processing of customer purchases.- Meticulously managed inventory, including monitoring product expiration dates, adjusting prices, and restocking shelves, demonstrating attention to detail and organizational skills.- Built and maintained positive relationships with customers through clear communication and excellent customer service.- Proactively promoted products and special offers, utilising persuasive language and effective communication techniques.- Adapted communication style to diverse clientele, ensuring clear understanding and satisfaction. Show less

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  Contador Smart

  Dec 2011 - Jan 2013

  Assistant Editor

  - Crafted and refined a diverse range of textual content, including articles, flyers, tags, and calendars, ensuring clarity, accuracy, and alignment with brand voice.- Meticulously proofread and edited all materials, ensuring grammatical accuracy, stylistic consistency, and adherence to editorial guidelines, demonstrating a keen eye for detail and language proficiency.- Monitored and coordinated various stages of the printing and digital content production process, ensuring timely delivery and adherence to technical specifications.- Actively participated in brainstorming sessions, contributing creative ideas and collaborating effectively with publishers and team leads to enhance content quality.- Adapted content for specific target audiences, ensuring cultural sensitivity and linguistic appropriateness. Show less

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  Editora do Brasil

  Feb 2013 - Jul 2016

  Assistant Editor

  - Played a key role in the entire publication lifecycle of educational books and government documents, from manuscript development to final distribution in print and digital formats.- Collaborated closely with authors, external reviewers, and illustrators to refine content, align messaging, and ensure accuracy and cultural appropriateness.- Managed relationships with freelance service providers, overseeing their work to ensure quality and timely delivery- Meticulously edited and proofread manuscripts, ensuring grammatical accuracy, stylistic consistency, and adherence to editorial guidelines- Coordinated copyright clearances and ensured full compliance with legal and regulatory requirements- Actively participated in the design and layout process, contributing to cover design, iconography, and visual enhancements to improve reader engagement- Conducted thorough quality control checks at every stage, guaranteeing high editorial standards and a polished final product. Show less

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  House of Fraser

  Nov 2016 - Sept 2017

  Sales Assistant

  - Served customers at the sales counter to offer personalized advice on a wide range of products.- Processed returns and refunds efficiently while adhering to company procedures.- Maintained clean and organised store areas in line with Health and Safety (H&S) requirements.- Ensured prompt replenishment of display items to avoid sales disruption.- Enhanced product displays and improved customer experience by employing visual merchandising strategies.- Handled customer complaints calmly to ensure satisfactory resolution of issues.- Managed customer flow in dressing rooms while assisting with product trials. - Administered cash and payment systems accurately by following company policies and procedures. Show less

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  Home Instead Senior Care

  Jul 2017 - Jul 2018

  Caregiver

  - Provided daily patient care, including personal hygiene assistance, meal preparation, and medication organisation. - Established a clean and safe living environment to enhance patient experience.- Offered companionship and conducted patient exercises while assisting with mobility and transportation needs.- Built seamless communication with doctors and nurses to ensure coordinated care and address patient needs.- Managed routine household tasks (including cleaning and organizing) to maintain a comfortable and orderly living space. Show less

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  FitMeal.ie

  Jan 2018 - May 2019

  Team Lead - Logistics Coordinator

  - Led a team of 8 people to manage logistics operations that involved orders sorting and materials packaging.- Oversaw the complete packaging process which included overseeing operations from worktops to chillers and loading bays.- Managed and printed labels and sorted requirements, including allergies and special orders, ensuring adherence to defined procedures.

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  Irish families

  Aug 2018 - Oct 2019

  - Provided individualised Portuguese language instruction to an 8-year-old student, adapting teaching methods to suit their learning style and needs.- Developed engaging lesson plans and activities to foster language acquisition and cultural understanding.- Assessed student progress and provided constructive feedback to encourage continuous improvement.- Cultivated a supportive and encouraging learning environment to build confidence and motivation.- Effectively communicated with parents to provide updates on student progress and address any concerns. Show less - Provided engaging and interactive Portuguese language instruction to two young learners (ages 9 and 12), fostering their language skills and cultural understanding.- Created customised lesson plans and activities tailored to their individual learning styles and interests, incorporating games, music, and storytelling to enhance engagement.- Effectively managed classroom dynamics and maintained a positive and supportive learning environment.- Tracked student progress and provided regular feedback to parents, demonstrating a commitment to their language development.- Adapted teaching methods and materials to cater to different age groups and learning paces, showcasing flexibility and resourcefulness. Show less

  • Private Portuguese Teacher

    Jan 2018 - Oct 2019

  • Private Portuguese Teacher

    Aug 2018 - Apr 2019
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  Black Bush Golf Club - Harmony Catering

  Nov 2019 - Dec 2020

  Events Assistant

  - Supported the efficient execution of various events, including weddings, corporate gatherings, and golf tournaments, ensuring a positive experience for guests.- Assisted with event setup and breakdown, including arranging furniture, décor, and audio-visual equipment.- Provided excellent customer service to guests, addressing their needs and resolving any issues that arose.- Collaborated effectively with the events team to ensure seamless coordination of catering, logistics, and guest services.- Maintained a clean and organised environment, adhering to hygiene and safety standards. Show less

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  Evoke Care

  Feb 2020 - Sept 2021

  Support Advisor & Social Media Content Moderator

  - Assisted customers with inquiries, complaints, and suggestions, while answering phones and analysing customer information to identify and meet the needs. - Provided troubleshooting support, generated reports, issued billing details, and managed customer accounts, including opening and closing accounts. - Adhered to Evoke's customer-first policy to ensure the delivery of best-in-class service standards. - Played a key role in planning and producing visual content and performing the post-engagement evaluation using RCA. Show less

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  Accenture

  Sept 2021 - Aug 2022

  Quality Agent

  - Executed comprehensive quality assurance and localization testing on mobile applications and games, ensuring optimal functionality, user experience, and linguistic/cultural accuracy in line with client guidelines.- Evaluated the quality of translations and localised content within in-app elements, including user interfaces, subtitles, and error messages, across English and Portuguese versions.- Performed meticulous functional and linguistic testing of game mechanics, features, and audio-visual elements to identify and report any bugs, inconsistencies, or translation errors.- Proactively identified and reported potential risks and areas for improvement related to localisation and user experience within applications and games.- Consistently met productivity targets while upholding high standards for translation quality and localisation accuracy.- Collaborated effectively with quality assurance and localisation teams, as well as project leads, to address and resolve identified issues. Show less

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  TikTok

  Sept 2022 - Apr 2024

  Senior Quality Analyst

  - Conducted in-depth root cause analysis, summarised findings, and produced quality assurance reports while liaising with teams to uphold consistent quality standards across operations.- Played a vital role in addressing policies-related inquiries/concerns while coordinating with regional operations and safety teams.- Ensured the seamless execution of operational policies and procedures by managing the coaching and alignment sessions for content moderation teams across Europe.- Enhanced community safety measures by continuously improving moderation policies.- Translated and adapted content for cultural sensitivity and compliance across European markets, ensuring adherence to regulations and accurate communication of nuanced material.- Analysed trends and potential platform issues while carrying out risk assessments.- Was nominated for the 2022 Trust & Safety Bytestyle Star Award in recognition of my dedication to exemplifying the company's values. Show less

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  MYTRANSLATIONS.SERVICES

  May 2024 - now

  Freelance Translator

  - Experienced freelance translator specializing in English to Portuguese translations. - Providing high-quality English-to-Portuguese translation, localization, and transcreation services, specialising in technology, marketing, psychology, psychanalyses, and tourism content, with a particular interest in translating literary works (fiction, poetry, etc.).- Leveraging CAT tools and translation memory software to optimise workflow, ensure consistency, and maintain high standards of quality and efficiency.- Implementing rigorous quality assurance processes, including proofreading and editing, to guarantee accurate, culturally sensitive, and error-free translations.- Actively expanding my clientele and online presence through networking and digital marketing. Show less

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  Astory Media

  May 2024 - now

  SEO Content & Copywriting Specialist

  - Develop and execute content strategies that align with SEO best practices to maximise website visibility and organic growth.- Conduct in-depth keyword research and implement on-page and technical optimisation to enhance content performance in search engines.- Craft persuasive, high-quality copy for blogs, landing pages, and marketing materials, ensuring alignment with brand voice and audience needs.- Plan and manage the blog content calendar, producing engaging articles to attract and retain target audiences.- Analyse website analytics and content performance metrics to identify opportunities for optimisation and improvement.- Collaborate with designers, developers, and marketers to ensure cohesive and effective content across all channels.- Stay informed about the latest SEO trends and content marketing techniques to refine strategies and maintain competitive advantage.- Perform competitor analysis to uncover opportunities for differentiation and growth in content strategy.- Optimise existing content to improve user engagement, search engine rankings, and conversion rates. Show less