Roger Friedli

Experience

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  Audio King Consumer Electronics

  Sept 1985 - Oct 1993

  Sales Manager

  Sales ManagerSales Representative Drove sales and profitability of a retail store on behalf of a $25M consumer electronics company. Trained new hires and delivered weekly staff development sessions for an 8-member team to provide constructive feedback to optimize sales performance. Collaborated with upper management for planning and communicated sales performance. Coordinated with vendors to secure products or resolve customer issues. Interfaced with local advertising agencies for advertisement purchases. Matched customers with appropriate products, providing detailed product education and exceptional customer service. Tracked inventory and bank deposits; ordered product. Selected Contributions:Designated “Company Manager of the Month” 6 times during tenure, led company in extended warranty sales 9 times, and earned “Sales Representative of the Month” 14 times in addition to winning numerous factory contests.Excelled at capitalizing on staff strengths and developing a cohesive team environment. Developed core metrics to monitor performance and followed up on any necessary corrections to ensure top performance. Show less

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  Brennan Hayek Custom Home Builders

  Jan 1996 - Jan 1998

  Project Manager
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  Mayo Clinic

  May 2006 - Jul 2011

  Vascular Access Technician

  Vascular Access Technician (5/2006 to 7/2011) Prioritize, assign, and conduct blood tests for a phlebotomy laboratory to facilitate a timely patient diagnosis for a 1200-bed hospital, requiring frequent contact with doctors, nurses and patients. Adhere closely to Standard Operating Procedures in utilizing specialized equipment and computer programs. Track patient and health care worker interactions. Core trainer for 8-member technician team; lead practical training for all new hires. Serve as a go-to resource for procedural issues and problem resolution. Selected Contributions:Active member of LEAN Team charged with implementing efficient processes and procedures. Integrally involved in implementing work unit schedule coverage for 130 technicians as a member of the Technician Efficiency team. Developed new work processes for handling of pediatric patients and implementation of patient orders with new computer system.Received yearly re-certification by Mayo Clinic. Show less

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  NEW/Asurion

  Jul 2011 - Jan 2014

  National Training Manager

  Provide large national retail clients with Sales Training for their employees in a face to face adult learning format designed and measured to provide sales increases. Developed Sales presentations based on proven training formats to maximize client learning and drive results. Relationship building at all levels of the clients management structure to insure the desired outcome was achieved.

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  Asurion

  Jul 2011 - Feb 2016

  Area Sales Manager

  Sales Optimization / Customer-Focused Service / Process EfficiencyGroup Training / Coaching & Mentoring / Needs Assessments

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  Harris

  Feb 2017 - now

  Solutions Consultant