Misha Shover

Experience

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  The Spokesman-Review

  Aug 2001 - Jul 2008

  Merge three separate departments into one under senior management vision. Coordinate training and integration of staff.Assist with implementation, testing and training of two major company-wide computer system replacements. Supervise 21+ employees, including scheduling, training, coaching and discipline. Oversee and direct all day to day activities of Consumer Marketing Department. Includes setting and communicating policy, training staff, resolving high level customer concerns, ensuring proper use of computer systems and working closely with members and management of other departments.Ensure department meets or exceeds assigned revenue targets on a monthly and yearly basis. Plan, implement and supervise additional revenue generating programs to attain revenue goals. Show less

  • Marketing Research and Database Manager

    Aug 2007 - Jul 2008

  • Consumer Marketing Supervisor/Customer Relationship Manager

    Aug 2001 - Jul 2007
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  Potlatch Corporation

  Jul 2008 - Dec 2011

  Establish new Accounts Payable and Receivable department. Develop procedures and processes in line with corporate goals, SOX and best practices.Manage Accounts Payable and Receivable staff and day to day activities. Key member and super user of new financial ERP system (Dynamics AX) integration team. Involved in system design and process development across many functional areas, data conversion and confirmation, thorough system testing and training users in multiple locations. Provide ongoing support to a wide community of users. Serve on the committee to evaluate system issues for correction, updates or redesign.Implement new corporate credit card program. Select program, create travel and entertainment and card use policy, train card users nationwide and manage transition from previous card. Train and oversee credit card administrator to assist cardholders and manage card program and policies.Provide support to divisional and corporate accounting staff including answering accounting questions and system related questions and providing guidance on the proper treatment of transactions for correct external reporting.Assist Corporate Accounting Manager with various tasks, including consolidation of companies, management reporting, working with internal and external auditors, account and financial statement review and analysis and more. Show less Monitor and record daily cash and investment activities.Provide support to divisional accountants. Assist with month end processes, including creation of general ledger journals, bank account reconciliations, general ledger account review and reconciliations and consolidation. Participate in preparation of quarterly and annual financial statements and notes for SEC filings, particularly cash flows.Assist with analysis and evaluation of company financial records during the split off of a major segment of the business. Create appropriate transactions to properly transfer financial records to the correct company after split. Show less

  • Corporate Accounting Supervisor

    Aug 2009 - Dec 2011

  • Accountant

    Jul 2008 - Jul 2009
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  DXC Technology

  Jan 2012 - May 2019

  As a Solution Delivery Manager on our Customer Success Team, I work closely with our existing customers to ensure their Microsoft Dynamics AX product meets their needs. Our team is responsible for advising on system functionality, designing and implementing enhancements and assisting with upgrades to later versions of Dynamics, including D365. In my role, I review and approve system designs to assure that they exhibit expected levels of performance, security, scalability, maintainability and reusability, within the scope of the customers overall system design. I also am responsible for overseeing the day to day activities, scheduling and performance of a number of functional consultants, both senior and junior level.UXC Eclipse is a leading provider of intelligent business solutions to the enterprise and mid-markets. With a choice of solutions from leading software vendors, UXC Eclipse’s offering includes applications business consulting and project management, applications development, business process management and industry-specific (vertical) solutions built on the Microsoft platform. UXC Eclipse’s success has been built on providing the highest levels of service and supports for its customers. See less Show less As a Consultant on our Customer Care Team, I work closely with our existing customers to ensure their Microsoft Dynamics AX product meets their needs. With a focus and background in Finance, I work to answer questions and provide advice to our customers on system functionality, suggest and implement enhancements and provide support at all levels.I have previously worked with our Microsoft Dynamics AX support team as well as participated in full end to end system implementations.UXC Eclipse is a leading provider of intelligent business solutions to the enterprise and mid-markets. With a choice of solutions from leading software vendors, UXC Eclipse’s offering includes applications business consulting and project management, applications development, business process management and industry-specific (vertical) solutions built on the Microsoft platform. UXC Eclipse’s success has been built on providing the highest levels of service and supports for its customers. Show less

  • Solution Delivery Manager

    Jun 2018 - May 2019

  • Senior Consultant - Microsoft Dynamics AX

    Jan 2012 - May 2018
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  Argano

  May 2019 - now

  As the Director of Solution Delivery in our Client Care team, I oversee a team of consultants who work with existing customers to support and enhance their current Dynamics implementation, ensuring deliverables are accomplished in time and under budget, to a high degree of customer satisfaction. I work closely with others in senior leadership, both on and off my team, to design and grow our managed services offerings and help grow and developer our team. I also maintain my own portfolio of customers, providing the same care and deep consulting expertise. Show less As a Manager in our Client Care team, I oversee a team of functional consultants who provide support to existing customers to support their current Dynamics implementation, including enhancements and modifications, implementation of new functionality and day to day assistance. I directly manage my own portfolio of customers, providing the same care and deep consulting expertise. Our team also oversees the project management activities for our clients, ensuring that deliverables are accomplished in time and under budget, to a high degree of customer satisfaction. Show less

  • Director of Solution Delivery

    Oct 2022 - now

  • Senior Manager, Client Care

    Sept 2019 - Sept 2022

  • Senior Consultant, Client Care

    May 2019 - Sept 2019