Batuli Sunna

Experience

• 

  Pride Tanzania promotion of rural Initiative and development

  Aug 2008 - Nov 2012

  Credit officer

  Key achievement on microfinanceImproved financials literacy to medium scales enterprises especially Women.Roles•Market awareness through advocacy to local governments leaders and conducting village meetings for sales.•Review loan requests•Assess clients’ financial status•Evaluate creditworthiness and risks•Contact clients to gather financial data and documentation•Analyze risks and approve or reject loan requests•Calculate financial ratios (e.g. credit scores and interest rates)•Set up payment plans and ensure collection of installments timely•Maintain updated records of loan applications•Follow up with clients about loan renewals•Ensure loan terms comply with Goverment regulations Show less

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  NMB Bank Plc

  Jan 2013 - now

  *Integrity is my passion!Our deeds determine us, as much as we determine our deeds*.”•Key activities~Ensure compliance to know your customer (KYC) and Anti money laundering (AML)Requirements in dealing with initial customer engagements as well as updating the existing customer's profile in collaboration with the Branch network and compliance team.~Cultivating good business relationships with customers and ensuring the bank becomes their choice for investment and banking.~ Engaging with other lines of business and continuously identifying and exploiting Cross selling opportunities that we can offer to meet customer needs.~Managed key customers relationships through regular contact and visitation, ensuring an effective call is maintained on all assigned and prospective customers. Show less Agency Bankingkey achievement:Drove cost income ratio to NMB wakala in a acceptable level. Ensured best Agents recruited thorough proper screening.Roles:•Screen agent applications received from our branch network by following BOT guidelines •Support agents and branch network on how agency operates through teleconference •Interact and support aggregators applications namely Selcom and Maxcom in indirect agency•Monitor agents performance biweekly and monthly•Attend to Agent, internal and external customer queries and complaints in line with the customer service standards of the Bank.•Work closely with the IT department to make ensure agent transaction systems are up and running all the time.•Support the business units in the identification of potential agents, coordinate joint marketing activities and cross-sell Alternative Banking Channels products.•Carry out back office processing to ensure timely reconciliation agents accounts and also monitor both float and liquidity levels of Agents.•Manage performance and productivity of both agents and line staff as per set performance targets Show less Alternative channels Department Key Achievement:Supervised (staff) 10 DSS to meet target of crosselling Bank products. And raised the usage of mobile banking to 21% from 15% and increased morale and productivityRoles:•Managing 10 Direct sales staff •Assist to sell various NMB bank PLC products example ChapCHap Account and ensure optimal level of customer services through various sales calls on telephone.•Documents and maintain all records of sales activities and provide updates as per requirement.•Participate in all departmental meetings and provide training for same to Direct sales staff.•Administer and ensure compliance to all sale objectives.•Monitor all customer and Direct sales staff queries and ensure timely response to all issues.•Ensure optimal utilization of all sales tools and resources Show less

  • Business Banking

    Feb 2020 - now

  • Agency Banking Officer

    Apr 2016 - Feb 2020

  • DIRECT SALE OFFICER

    Jan 2013 - Apr 2016

  • Direct Sales Agent

    Jan 2013 - Dec 2013