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Shivani Sharma

Shivani Sharma

FMS ENGINEER

Followers of Shivani Sharma209 followers
location of Shivani SharmaTampa, Florida, United States

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  • Timeline

  • About me

    Technical Test Lead at Infosys

  • Education

    • Punjab Technical University

      2006 - 2010
      Bachelor of Technology - BTech Electrical, Electronics and Communications Engineering A+

  • Experience

    • CMS

      Jul 2010 - Jun 2012
      FMS ENGINEER

      Worked as a FMS Engineer with CMS Info systems Pvt. Ltd. At client site(Airtel, Chandigarh) from 1st of July’2010 to 29th June 2012.Project: ARC’s projectOperationally handling AIRTEL Application and installation of all the BTVL project software’s like ICRM, ISPEED, CITRIX, PACS, MINSAT, NMS, CPS, EASYACCESS, P2P.Responsibilities:Having full exposure to the ticketing server Optilive.Working with cross-functional operational teams including CSD, Bharti-IT, Sales and Marketing.Resolving user software queries through net meeting for Punjab/ Haryana & HP Circle.Taking care of all AIRTEL relationship centers at Pun, Har & HP.VPN ID creation /deletion /password reset /Unlock process management.Daily report management based on end user calls and monitoring the same for 100% service index.Monitoring, Managing & Troubleshooting updating of Wises clients on all the machines.Configuration and troubleshooting for LOTUS NOTES and OUTLOOK. Show less

    • Fairfax Imaging

      Mar 2018 - Dec 2019
      Quality control specialist

    • Infosys

      Dec 2019 - now

      • Technical Test Lead

        Sept 2022 - now

      • Test Analyst

        Dec 2019 - Sept 2022

  • Licenses & Certifications