Sunil Panchal

Experience

• 

  Mediscribes, Inc.

  Jan 2013 - Jul 2022

  Technical Support Executive
• 

  Sophos

  Mar 2015 - now

  • Providing a support for configuring the Cyberoam while deploying in complex networks and to do advance troubleshooting on below mentioned technologies of Cyberoam UTM and Other Firewalls as well. Firewall VPN (IPSec,L2TP,PPTP,SSL,MPLS) Content filtering. IPS, Anti-Virus and Anti-Spam Modules. Routing Protocols (RIP, OSPF). High Availability. Domain environment integration (AD, RADIUS, LDAP). Digital Certificates. DNS, DHCP, and Mail servers.  Logs and Reports.• Provide support to the customer for escalated issues with in SLA terms and conditions. Show less

  • Global escalation engineer 3

    Apr 2023 - now

  • Technical Support Engineer L2-3

    Jul 2022 - now

  • Technical support engineer L2-2

    Mar 2015 - Jul 2022